Service desk sap solution (2 resultados)

Hardcover. Condición: gut. Auflage: 1 (15. Februar 2007). This unique book helps administrators and IT managers to quickly understand the full functionality of SAP Solution Manager, release 4.0. Readers get a thorough introduction in the areas of Implementation and Operations, especially in the scenarios Project Management, Service Desk, Change Request Management, and the brand new function Diagnostics (root cause analysis). The integration capabilities with third-party tools from the areas of Help Desk and Modelling, as well as the relation between the functionality and ITIL Application Management are also dealt with in detail. The book is based on the latest information derived from the ramp-up experience of release 4.0, and makes extensive use of invaluable customer success stories. Highlights include * SAP Solution Manager and ITIL * Support in the Application Management Phases * End-to-End Solution Support * Change Request Management * Solution Monitoring and Reporting * Solution Manager Diagnostics (Root Cause Analysis) * Issue Management and Service Desk * Roadmaps and Implementation Content * Test Support and E-Learning Management * Planning and Delivery of SAP Services * Integration of Third Party Tools Synopsis This unique book helps administrators and IT managers to quickly understand the full functionality of SAP Solution Manager, release 4.0. Readers get expert advice and detailed guidance on Implementation, Operations, Service Desk, Change Request Management, and the brand new function Diagnostics (root cause analysis). Step-by-step instruction is further enhanced using extensively commented configuration examples. In addition, the integration capabilities with third-party tools from the Help Desk and Modeling areas are also covered in detail. The book is based on the latest information derived from release 4.0 Ramp-Up experiences SAP Solution Manager M. O. Schäfer M. Melich In englischer Sprache. 490 pages. 24,6 x 17,6 x 3,2 cm.…

Softcover. Condición: gut. Auflage: 1., Aufl. (Dezember 2007). Implementierung Service-Desk-Projekte Modellierung Service-Desk-Prozesse Service-Desk-Funktionalität E-Mail-Funktionalität Installed Base IBase Lösungsdatenbank Service-Provider- Software-Partner Der Service Desk im SAP Solution Manager 4.0 Funktionalität und ImplementierungSAP-Heft 43 Matthias Friedrich Torsten Sternberg Galileo Press Standard-Service-Desk-Szenario E-Mail-Funktionalität Installed Base IBase Lösungsdatenbank In deutscher Sprache. 137 pages.…