ISBN: 9787506673792 - 【旧书二手书8新正版】复杂服务过程管理--从战略到运营(第2版) 9787506673792 (加)让·哈维 ,上海质量管理科学研究院 中国标准出版社 (1 resultados)

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paperback. Condición: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date :2013-10-01 Pages: 361 Language: Chinese Publisher: China Quality system processes are a variety of publishing activities . together with the associated resources . will enter into a value-added output to bring customers . Pursuit of continuous learning organization designed to optimize process management and improvement . to ensure the continued creation of superior value. Service Quality Management Books complex service process management: from strategy to operations ( 2.Four Satisfaction guaranteed,or money back.…