Isbn: 9787030230188 - lobby services and management training tutorial(chinese edition) (1 resultados)

paperback. Condición: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Pages Number: 213 Publisher : Science Press Pub. Date :2008-10. This book is a professional hotel service and management training materials. including: Front Office Overview. room reservations. lobby concierge. front office reception and lobby Inquiries business training. business center. lobby telephone switchboard and billing services and so on. This book is workable. concise. closely linked to the professional skill. emphasizing the practical ability to develop and improve. not only to help readers use of hotel services and management of the important basic theoretical knowledge. but also for teachers and students to provide teaching and training the methods and means. This book can be used as Vocational Travel and Tourism. hotel training. and social training materials. Contents: Front Office module is an overview of the basics of etiquette lobby staff basics training training training project a uniform. wearing shoes and socks to wear training project two project three ties. bow ties to wear make-up training program four simple standing training project training project five six seven gestures walking posture training program training programs training programs face eight nine ten calls to call Module II training program room booking business basics training room booking service real lobby Training Room Training Project Training Project II recommended a written booking confirmation booking service training program three declined to accept training project four project five training received telephone reservation booking fax received training item 6 item 7 computer network training by the bookFour Satisfaction guaranteed,or money back.…