9783846511480 - Consumer Protection and Grievance-Redress in India: A Study of Insurance Industry de Sharma, Deepa (8 resultados)

Taschenbuch. Condición: Neu. Consumer Protection and Grievance-Redress in India | A Study of Insurance Industry | Deepa Sharma | Taschenbuch | 280 S. | Englisch | 2011 | LAP LAMBERT Academic Publishing | EAN 9783846511480 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu.

Paperback. Condición: Brand New. 280 pages. 8.66x5.91x0.64 inches. In Stock.

Taschenbuch. Condición: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Consumer protection and grievance-redress are necessary for ensuring long-term growth of any organisation. While a grievance can result from any business activity, there are certain transactions which are more susceptible to consumer grievances. Insurance is one of them. If a complaint is satisfactorily handled, the consumer will have hardly any occasion to approach a public grievance-redress agency, such as Ombudsman and Consumer Forum. The book, based on a research study, evaluates the mechanism (corporate and public system) for consumer protection and grievance-redress, with special reference to Indiäs insurance industry. It provides an insight into the grievances voiced by insurance consumers and the approach of companies, Insurance Ombudsman, and the consumer courts, towards their redress. The findings will be useful to policy-makers and policy-holders of insurance companies, regulatory bodies, and grievance-redress agencies. They are also expected to have application in the emerging areas of customer relationship management, services marketing, and consumer protection. Certain measures to reform the grievance-redress system are also suggested. 280 pp. Englisch.

Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Sharma DeepaDr.Deepa Sharma, Assistant Professor-Commerce at MAC, Delhi University, has taught for ten years. She obtained PhD from Delhi University. Her research interests include marketing and consumer protection.She has presented .

Condición: New. Print on Demand.

Condición: New. PRINT ON DEMAND.

Taschenbuch. Condición: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Consumer protection and grievance-redress are necessary for ensuring long-term growth of any organisation. While a grievance can result from any business activity, there are certain transactions which are more susceptible to consumer grievances. Insurance is one of them. If a complaint is satisfactorily handled, the consumer will have hardly any occasion to approach a public grievance-redress agency, such as Ombudsman and Consumer Forum. The book, based on a research study, evaluates the mechanism (corporate and public system) for consumer protection and grievance-redress, with special reference to India's insurance industry. It provides an insight into the grievances voiced by insurance consumers and the approach of companies, Insurance Ombudsman, and the consumer courts, towards their redress. The findings will be useful to policy-makers and policy-holders of insurance companies, regulatory bodies, and grievance-redress agencies. They are also expected to have application in the emerging areas of customer relationship management, services marketing, and consumer protection. Certain measures to reform the grievance-redress system are also suggested.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 280 pp. Englisch.

Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Consumer protection and grievance-redress are necessary for ensuring long-term growth of any organisation. While a grievance can result from any business activity, there are certain transactions which are more susceptible to consumer grievances. Insurance is one of them. If a complaint is satisfactorily handled, the consumer will have hardly any occasion to approach a public grievance-redress agency, such as Ombudsman and Consumer Forum. The book, based on a research study, evaluates the mechanism (corporate and public system) for consumer protection and grievance-redress, with special reference to Indiäs insurance industry. It provides an insight into the grievances voiced by insurance consumers and the approach of companies, Insurance Ombudsman, and the consumer courts, towards their redress. The findings will be useful to policy-makers and policy-holders of insurance companies, regulatory bodies, and grievance-redress agencies. They are also expected to have application in the emerging areas of customer relationship management, services marketing, and consumer protection. Certain measures to reform the grievance-redress system are also suggested.