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Añadir al carritoTaschenbuch. Condición: Neu. Druck auf Anfrage Neuware - Printed after ordering - Seminar paper from the year 2012 in the subject Business economics - General, grade: 1,5, Leeds Metropolitan University, course: Operations and Quality Management, language: English, abstract: The purpose of this paper is to examine and identify operations and quality issues within secondary services of the National Football League and to provide practical recommendations how to operational and quality performance can be improved. This exploratory conceptual paper is based on the synthesis of academic sources stating that sporting operations managers should focus their attention on secondary services as those are within managerial control while the professional game as the core service is not. Exploring ticket pricing strategies, parking operations and concessions' service quality, the findings indicate that continuous tracking of customer satisfaction and perception is needed to observe if introduced measures are effective and where areas for improvement are.
Idioma: Inglés
Publicado por GRIN Verlag, GRIN Verlag Feb 2014, 2014
ISBN 10: 3656596476 ISBN 13: 9783656596479
Librería: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Alemania
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Añadir al carritoTaschenbuch. Condición: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Seminar paper from the year 2012 in the subject Business economics - General, grade: 1,5, Leeds Metropolitan University, course: Operations and Quality Management, language: English, abstract: The purpose of this paper is to examine and identify operations and quality issues within secondary services of the National Football League and to provide practical recommendations how to operational and quality performance can be improved. This exploratory conceptual paper is based on the synthesis of academic sources stating that sporting operations managers should focus their attention on secondary services as those are within managerial control while the professional game as the core service is not. Exploring ticket pricing strategies, parking operations and concessions' service quality, the findings indicate that continuous tracking of customer satisfaction and perception is needed to observe if introduced measures are effective and where areas for improvement are. 24 pp. Englisch.
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Añadir al carritoCondición: New. Print on Demand pp. 24 424:B&W 5.83 x 8.27 in or 210 x 148 mm (A5) Perfect Bound on Creme w/Matte Lam.
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Añadir al carritoCondición: New. Print on Demand pp. 24.
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Añadir al carritoCondición: New. PRINT ON DEMAND pp. 24.
Librería: preigu, Osnabrück, Alemania
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Añadir al carritoTaschenbuch. Condición: Neu. Operations and Quality Issues within the National Football League | Remi Bauer | Taschenbuch | Aus der Reihe: [.] stipendiaten-wissen | 24 S. | Englisch | 2014 | GRIN Verlag | EAN 9783656596479 | Verantwortliche Person für die EU: GRIN Publishing GmbH, Waltherstr. 23, 80337 München, info[at]grin[dot]com | Anbieter: preigu Print on Demand.