9783565602513 - service beyond the transaction: building loyalty through extreme customer experience systems that redefine competitive advantage de vale, soren (2 resultados)
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Librería: preigu, Osnabrück, Alemaniapreigu
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EUR 44,99
Envío por EUR 70,00Se envía de Alemania a Estados Unidos de AmericaCantidad disponible: 5 disponibles
Taschenbuch. Condición: Neu. Service Beyond the Transaction | Building Loyalty Through Extreme Customer Experience Systems That Redefine Competitive [.] | Soren Vale | Taschenbuch | Englisch | epubli | EAN 9783565602513 | Verantwortliche Person für die EU: Neopubli GmbH (Imprint: epubli), Köpenicker Str. 154a, 10997 Berlin, prod…uktsicherheit[at]epubli[dot]com | Anbieter: preigu.
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Librería: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, AlemaniaBuchWeltWeit Ludwig Meier e.K.
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 44,99
Envío por EUR 23,00Se envía de Alemania a Estados Unidos de AmericaCantidad disponible: 2 disponibles
Taschenbuch. Condición: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Most businesses treat customer service as a cost center to optimize. A smaller group understands it as a retention mechanism. But what happens when service itself becomes the structural differentiator-when the experience layer is en…gineered not to satisfy, but to overwhelm This book examines the operational architecture behind extreme hospitality: the resource allocation required to exceed expectations systematically, the organizational culture that sustains it, and the economic logic that justifies investment in moments most competitors would dismiss as inefficient. It explores how businesses convert episodic delight into repeatable systems, why traditional ROI frameworks fail to capture loyalty value, and where the threshold lies between memorable service and operational collapse.For European markets where efficiency often trumps experience, the question is not whether extreme hospitality works, but whether your business model can absorb the structural cost of making it repeatable. The gap between exceptional service and scalable systems is where competitive advantage either emerges or evaporates. 356 pp. Englisch.
