9781542690775 - the art and science of delivering superior customer service: volume 3 (the art of selling rocket science) de mcintyre, charles; glaser, harold (6 resultados)
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Librería: Once Upon A Time Books, Siloam Springs, AR, Estados Unidos de AmericaOnce Upon A Time Books
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EUR 3,37
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paperback. Condición: Very Good.
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Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de AmericaThriftBooks-Atlanta
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EUR 6,98
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Paperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de AmericaWorld of Books (was SecondSale)
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EUR 7,08
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Condición: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Librería: -OnTimeBooks-, Phoenix, AZ, Estados Unidos de America-OnTimeBooks-
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EUR 8,13
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Condición: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipp…ed with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail.
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Librería: THE SAINT BOOKSTORE, Southport, Reino UnidoTHE SAINT BOOKSTORE
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EUR 18,95
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Paperback / softback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
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Librería: CitiRetail, Stevenage, Reino UnidoCitiRetail
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EUR 22,69
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Paperback. Condición: new. Paperback. The Art and Science of Delivering Superior Customer Service is the third volume of a series focused on sales and marketing for technical services firms. Of all the techniques available to help your firm increase sales, we are convinced that superior customer service is the single most import…ant topic for succeeding. Few books have been written specifically for technical services, though the sector employs millions of people in engineering, architecture, applied science, information technology, management consulting, and niches within law and finance. Charles McIntyre and Harold Glaser have been working in the technical sector for decades and bring a specific focus on the direct link between customer service and winning more work. We cover the complex nature of satisfying your customers, and offer useful tools on topics including creating a customer-focused culture, determining customer expectations, the components of service, the evolution of service over time, common pitfalls, and obtaining feedback and adjusting your customer service approach. Companies that combine great technology with superior client service have unique differentiators that will reward them with high margins and repeat business from loyal customers. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
