Librería: Greenworld Books, Arlington, TX, Estados Unidos de America
EUR 5,45
Cantidad disponible: 1 disponibles
Añadir al carritoCondición: acceptable. Fast Free Shipping â" A well-loved copy with text fully readable and cover pages intact. May display wear such as writing, highlighting, bends, folds or library marks. Still a complete and usable book.
Librería: ThriftBooks-Reno, Reno, NV, Estados Unidos de America
EUR 6,13
Cantidad disponible: 1 disponibles
Añadir al carritoPaperback. Condición: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
EUR 6,13
Cantidad disponible: 1 disponibles
Añadir al carritoPaperback. Condición: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
EUR 6,13
Cantidad disponible: 1 disponibles
Añadir al carritoPaperback. Condición: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
EUR 6,13
Cantidad disponible: 1 disponibles
Añadir al carritoPaperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
EUR 6,13
Cantidad disponible: 1 disponibles
Añadir al carritoPaperback. Condición: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
EUR 6,13
Cantidad disponible: 1 disponibles
Añadir al carritoPaperback. Condición: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
EUR 6,30
Cantidad disponible: 1 disponibles
Añadir al carritoCondición: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
EUR 6,30
Cantidad disponible: 1 disponibles
Añadir al carritoCondición: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Librería: Goodwill of Colorado, COLORADO SPRINGS, CO, Estados Unidos de America
EUR 7,05
Cantidad disponible: 1 disponibles
Añadir al carritoCondición: good. All pages and cover are intact. Dust jacket included if applicable, though it may be missing on hardcover editions. Spine and cover may show minor signs of wear including scuff marks, curls or bends to corners as well as cosmetic blemishes including stickers. Pages may contain limited notes or highlighting. "From the library of" labels may be present. Shrink wrap, dust covers, or boxed set packaging may be missing. Bundled media e.g., CDs, DVDs, access codes may not be included.
Librería: HPB-Red, Dallas, TX, Estados Unidos de America
EUR 4,47
Cantidad disponible: 1 disponibles
Añadir al carritopaperback. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
Librería: -OnTimeBooks-, Phoenix, AZ, Estados Unidos de America
EUR 8,03
Cantidad disponible: 1 disponibles
Añadir al carritoCondición: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item for full refund. Ships USPS Media Mail.
Librería: HPB-Emerald, Dallas, TX, Estados Unidos de America
EUR 5,36
Cantidad disponible: 1 disponibles
Añadir al carritoPaperback. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Librería: Books From California, Simi Valley, CA, Estados Unidos de America
EUR 5,10
Cantidad disponible: 1 disponibles
Añadir al carritopaperback. Condición: Very Good. Cover and edges may have some wear.
Librería: 8trax Media, Mansfield, MA, Estados Unidos de America
EUR 8,92
Cantidad disponible: 2 disponibles
Añadir al carritoCondición: Very Good. Good shape with typical wear. Pages are unmarked and sharp. paperback Used - Very Good Ships fast! 2017Third.
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
EUR 15,02
Cantidad disponible: 2 disponibles
Añadir al carritoPaperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
EUR 19,75
Cantidad disponible: Más de 20 disponibles
Añadir al carritoCondición: New.
Librería: Lakeside Books, Benton Harbor, MI, Estados Unidos de America
EUR 18,56
Cantidad disponible: Más de 20 disponibles
Añadir al carritoCondición: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!
Librería: BargainBookStores, Grand Rapids, MI, Estados Unidos de America
EUR 22,16
Cantidad disponible: 5 disponibles
Añadir al carritoPaperback or Softback. Condición: New. Customer Service Training 101: Quick and Easy Techniques That Get Great Results. Book.
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
EUR 22,14
Cantidad disponible: Más de 20 disponibles
Añadir al carritoCondición: As New. Unread book in perfect condition.
Librería: medimops, Berlin, Alemania
EUR 19,84
Cantidad disponible: 1 disponibles
Añadir al carritoCondición: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
Idioma: Inglés
Publicado por HarperCollins Focus, US, 2018
ISBN 10: 0814438911 ISBN 13: 9780814438916
Librería: Rarewaves USA, OSWEGO, IL, Estados Unidos de America
EUR 25,86
Cantidad disponible: Más de 20 disponibles
Añadir al carritoPaperback. Condición: New. Third Edition. This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as "uninformed," "rude," "hot-tempered," "uncaring"? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in:Creating positive first impressionsSpeaking and writing effectivelyListening attentivelyIdentifying needsMaking customers feel valuedConfidently handling customer complaintsYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it's too late.
Idioma: Inglés
Publicado por HarperCollins Focus, New York, 2018
ISBN 10: 0814438911 ISBN 13: 9780814438916
Librería: Grand Eagle Retail, Bensenville, IL, Estados Unidos de America
EUR 27,01
Cantidad disponible: 1 disponibles
Añadir al carritoPaperback. Condición: new. Paperback. Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you: Create positive first impressions * Speak and write effectively * Listen attentively * Identify needs * Develop trust, establish rapport, and make customers feel valued * Connect with people in person, on the phone, or via email or social media * Confidently handle customer complaints * And more Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role. Dont let your customer interactions go astray. Develop the customer service skills necessary for the success of your company. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Idioma: Inglés
Publicado por HarperCollins Focus, US, 2018
ISBN 10: 0814438911 ISBN 13: 9780814438916
Librería: Rarewaves.com USA, London, LONDO, Reino Unido
EUR 29,53
Cantidad disponible: Más de 20 disponibles
Añadir al carritoPaperback. Condición: New. Third Edition. This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service.If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as "uninformed," "rude," "hot-tempered," "uncaring"? For your customer, nothing else represents your business more than your employees; therefore, nothing is more important than arming them with the knowledge and skills they need to find the best solution for every customer. Using scenarios, guidelines, and practice exercises, Customer Service Training 101 will train them in:Creating positive first impressionsSpeaking and writing effectivelyListening attentivelyIdentifying needsMaking customers feel valuedConfidently handling customer complaintsYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking, but poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it's too late.
Librería: Ria Christie Collections, Uxbridge, Reino Unido
EUR 26,38
Cantidad disponible: Más de 20 disponibles
Añadir al carritoCondición: New. In.
Librería: GreatBookPricesUK, Woodford Green, Reino Unido
EUR 26,36
Cantidad disponible: Más de 20 disponibles
Añadir al carritoCondición: New.
Librería: Bridgeman Clarke Books, Rayleigh, ESSEX, Reino Unido
EUR 11,92
Cantidad disponible: 1 disponibles
Añadir al carritoLooks unread with only shelf life. Tight copy.
EUR 26,48
Cantidad disponible: Más de 20 disponibles
Añadir al carritoPaperback. Condición: New.
Librería: GreatBookPricesUK, Woodford Green, Reino Unido
EUR 28,53
Cantidad disponible: Más de 20 disponibles
Añadir al carritoCondición: As New. Unread book in perfect condition.
Librería: Revaluation Books, Exeter, Reino Unido
EUR 31,83
Cantidad disponible: 2 disponibles
Añadir al carritoPaperback. Condición: Brand New. 3rd edition. 240 pages. 9.25x7.50x0.75 inches. In Stock.