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Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Reliant Bookstore, El Dorado, KS, Estados Unidos de America
Libro
Condición: very_good. Book is in excellent condition. Pages are unmarked. Book may have minimal writing inside cover or on cover pages. The dust jacket or box shows normal wear and tear. Cover image on the book may vary. Ships out quickly in a secure plastic mailer!.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: SecondSale, Montgomery, IL, Estados Unidos de America
Libro
Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: SecondSale, Montgomery, IL, Estados Unidos de America
Libro
Condición: Very Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Gulf Coast Books, Memphis, TN, Estados Unidos de America
Libro
Hardcover. Condición: Good.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Your Online Bookstore, Houston, TX, Estados Unidos de America
Libro
Hardcover. Condición: Good.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Orion Tech, Kingwood, TX, Estados Unidos de America
Libro
Hardcover. Condición: Good.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: ZBK Books, Carlstadt, NJ, Estados Unidos de America
Libro
Condición: good. Pages and cover are intact. Used book in good and clean conditions. Limited notes marks and highlighting may be present. May show signs of normal shelf wear and bends on edges. Item may be missing CDs or access codes. May include library marks.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Wonder Book, Frederick, MD, Estados Unidos de America
Libro Ejemplar firmado
Condición: Fair. Signed Copy . No Dust Jacket Signed/Inscribed by authors on front endpage. Highlighting inside. (personnel management).
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Wonder Book, Frederick, MD, Estados Unidos de America
Libro
Condición: Very Good. Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: BookHolders, Towson, MD, Estados Unidos de America
Libro
Condición: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] [ Edition: first ] Slightly stained, markings on side. Publisher: Free Press Pub Date: 4/10/1997 Binding: Hardcover Pages: 320 first edition.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Libro
Condición: Good. Used book that is in clean, average condition without any missing pages.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Libro
Condición: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Libro
Condición: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Libro
Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.15.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Libro
Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.15.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: ThriftBooks-Reno, Reno, NV, Estados Unidos de America
Libro
Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.15.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: ThriftBooks-Phoenix, Phoenix, AZ, Estados Unidos de America
Libro
Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.15.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Libro
Hardcover. Condición: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.15.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Blue Vase Books, Interlochen, MI, Estados Unidos de America
Libro
Condición: Good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Ergodebooks, Houston, TX, Estados Unidos de America
Libro
Hardcover. Condición: Good.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: HPB-Ruby, Dallas, TX, Estados Unidos de America
Libro
hardcover. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: HPB-Diamond, Dallas, TX, Estados Unidos de America
Libro
hardcover. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Books Unplugged, Amherst, NY, Estados Unidos de America
Libro
Condición: Good. Buy with confidence! Book is in good condition with minor wear to the pages, binding, and minor marks within.
Publicado por -, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: AwesomeBooks, Wallingford, Reino Unido
Libro
Hardcover. Condición: Very Good. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Giant Giant, Reston, VA, Estados Unidos de America
Libro
hardcover. Condición: Very Good. Very Good condition.Crisp pages. Clean cover and pages. Book shows minimal shelf wear. No highlighting/marking. Not Satisfied? Contact us to get a refund.
Publicado por Simon & Schuster, United States, New York, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Libro
Paperback. Condición: Very Good. In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: WeBuyBooks, Rossendale, LANCS, Reino Unido
Libro
Condición: Good. Most items will be dispatched the same or the next working day.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Cheryl's Books, Vinemont, AL, Estados Unidos de America
Libro
Hardcover. Condición: Good. Hardcover with dust jacket in good condition. Some light shelf and use wear, a clipped corner on front end paper, and lots of highlighted and marked pages, otherwise appears to be a good usable, readable copy!.
Publicado por - -, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: Bahamut Media, Reading, Reino Unido
Libro
Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.
Publicado por Free Press, 1997
ISBN 10: 0684832569ISBN 13: 9780684832562
Librería: MusicMagpie, Stockport, Reino Unido
Libro
Condición: Very Good. 1690808072. 7/31/2023 12:54:32 PM.