9780525937999 - keeping the edge: giving customers the service they demand de schaaf, dick (5 resultados)
- Tapa dura
Librería: Better World Books, Mishawaka, IN, Estados Unidos de AmericaBetter World Books
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Aceptable
EUR 10,60
Gastos de envío gratisSe envía dentro de Estados Unidos de AmericaCantidad disponible: 2 disponibles
Condición: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
- Más imágenes
- Tapa dura
- Firmado
Librería: Stanley Louis Remarkable Books, Saint Charles, IL, Estados Unidos de AmericaStanley Louis Remarkable Books
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Excelente
EUR 10,67
Envío por EUR 5,63Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Condición: Fine. Estado de la sobrecubierta: Fine. First. A fine copy with blue cloth spine on red paper boards and gilt titles on spine Signed by the author on a bookplate on the ffep No other marks or damage at all 358 pp. Signed.
- Tapa dura
- Primera edición
- Firmado
Librería: NWJbooks, Lancaster, PA, Estados Unidos de AmericaNWJbooks
Contactar con el vendedorVendedor de 4 estrellasCondición: Usado - Excelente
EUR 10,71
Envío por EUR 8,66Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Hardcover. Condición: Fine. Estado de la sobrecubierta: Near Fine. 1st Edition. First printing. Author inscribed on first free end paper. Dick Schaaf's Executive Summary letter included. Gilt lettering on red & blue covers in a black & red dust jacket. 8vo, 358pp. The dust jacket has a crease at the lower back corner. Inscribed…by Author(s).
- Tapa dura
Librería: Robinson Street Books, IOBA, Binghamton, NY, Estados Unidos de AmericaRobinson Street Books, IOBA
Contactar con el vendedorVendedor de 4 estrellasMiembro de asociación: IOBA
Condición: Usado - Bueno
EUR 12,05
Envío por EUR 8,23Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Hardcover with. Condición: Used: Very Good. Prompt Shipment, shipped in Boxes, Tracking PROVIDEDEntrepreneurshipDescriptionDick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine o…f the original 101 are still in business - and all have had to learn valuable lessons in the nineties in order to keep, refine, even reinvent their edges in increasingly competitive markets.Schaaf does not soften the blows when he looks at what developed in some of America's best companies - and what those developments portend for the rest of the decade. Yet, while confronting the tough realities, he maintains an upbeat, hopeful outlook, showing how logical progression has taken us from the first service crusade of the eighties, through the quality movement, downsizing, empowerment, teams, reengineering. . . and now right back to a renewed emphasis on customer service.
- Más imágenes
- Tapa dura
- Primera edición
Librería: Southampton Books, Sag Harbor, NY, Estados Unidos de AmericaSouthampton Books
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Como Nuevo
EUR 17,85
Envío por EUR 4,32Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Hardcover. Condición: Like New. First Edition. First Edition, First Printing. Not price-clipped. Published by E.P. Dutton and Co., 1995. Octavo. Hardcover. Book is like new. Dust jacket is like new with light shelf wear.100% positive feedback. 30 day money back guarantee. NEXT DAY SHIPPING! Excellent customer service. Please ema…il with any questions. All books packed carefully and ship with free delivery confirmation/tracking. All books come with free bookmarks. Ships from Sag Harbor, New York.
