9780452271913 - keeping the edge: giving customers the service they demand de schaaf, dick (3 resultados)
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Librería: BooksByLisa, Highland Park, IL, Estados Unidos de AmericaBooksByLisa
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 14,48
Gastos de envío gratisSe envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Soft cover. Condición: New. Estado de la sobrecubierta: New. PHOTO AND VIDEO OF PAGES TAKEN TO SHOW CONDITION PRIOR TO SHIPPING; PHOTOS EMAILED FOR MORE SPECIFICS WHEN REQUESTED; Book. Book.
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Librería: Turtle Creek Books and Sheet Music, Mississauga, ON, CanadaTurtle Creek Books and Sheet Music
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Bueno
EUR 8,97
Envío por EUR 9,59Se envía de Canada a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Soft cover. Condición: Very Good. Just a little edgewear otherwise fine - a clean tight copy.
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Librería: Book Haven, Wellington, WLG, Nueva ZelandaBook Haven
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Aceptable
EUR 5,47
Envío por EUR 21,80Se envía de Nueva Zelanda a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Paperback. Condición: Good. Dick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business - and all have had to learn valuable lessons in the ni…neties in order to keep, refine, even reinvent their edges in increasingly competitive markets. Schaaf does not soften the blows when he looks at what developed in some of America's best companies - and what those developments portend for the rest of the decade. Yet, while confronting the tough realities, he maintains an upbeat, hopeful outlook, showing how logical progression has taken us from the first service crusade of the eighties, through the quality movement, downsizing, empowerment, teams, reengineering. . . and now right back to a renewed emphasis on customer service. 358 pages.
