9780273647072 - customer satisfaction audit (financial times series) de bluestein, abram; moriarty, michael; sanderson, ronald (2 resultados)
The Customer Satisfaction Audit : An Eight Step Approach to Ensure That Your Firm Stays Focused on C
Abram Bluestein (Author), Michael Moriarty (Author), Ronald Sanderson (Author)
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Librería: The Book Exchange, Macclesfield, CHESH, Reino UnidoThe Book Exchange
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Bueno
EUR 7,50
Envío por EUR 23,17Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Paperback. Condición: Very Good. 0273647075. Full title: The Customer Satisfaction Audit : An Eight Step Approach to Ensure That Your Firm Stays Focused on Customer Needs to Promote Real Gains. Softcover, from closed company library. Light shelf wear. Lending record shows this book has been borrowed once only. 102 pages. An unha…ppy customer will tell on average 9 other people about an unsatisfying experience. A totally satisfied customer is less likely to be attracted by price reductions offered by your competitors and hence will remain loyal to a company. This audit shows you how to achieve competitive advantage by achieving total customer satisfaction. It provides you with a mechanism for auditing your existing customer satisfaction process and describes:- Why companies fail to satisfy their customers; The requirements of an effective customer service programme; How to plan your audit in a straightforward and practical manner; The steps needed to conduct a comprehensive customer satisfaction audit; How to implement a customer satisfaction audit. Contents clean, tight and bright. Book.
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Librería: Phatpocket Limited, Waltham Abbey, HERTS, Reino UnidoPhatpocket Limited
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Aceptable
EUR 106,16
Envío por EUR 12,33Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Condición: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.
