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Paperback. Condición: Very Good. Virginia Mason Medical Center (VMMC) was one of the first health care organizations to implement Lean and its methodologies. Other organizations have followed VMMCs lead, but this world class organization still leads in the utilization of innovative Lean tools.Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience describes how VMMC has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how your organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that shownot just conceptually, but through VMMC's actual experienceshow Lean and innovation can work hand-in-hand to incrementally improve and radically transform your value streams.Explaining how to use the voices and experiences of patients and their families to drive improvement and innovation in new directions, the book supplies a clear understanding of how Lean can help you achieve your goals in todays increasingly demanding marketplace. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condición: Very Good. Drawing on The Medic Portals proven track record, Mastering the UKCAT takes you, step by step, through the proven techniques that have helped thousands of students achieve top UKCAT scores. Our expert authors deconstruct all question types before highlighting core strategies, common pitfalls, and top tips as well as the tactics examiners use to trip you up. This book covers all parts of the UKCAT, including verbal reasoning, quantitative reasoning, abstract reasoning, decision analysis, and situational judgment. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condición: New. The problem with most Hoshin Kanri books is that they describe a complex methodology that is overwhelming to most leaders and their organizations. The need to essentially change the culture of the entire organization to make Hoshin work isn't practical for most companies when first starting out.The Basics of Hoshin Kanri uses an easy-to-follow story format to simplify and explain Hoshin Kanri - a method for strategy deployment. Supplying clear descriptions of the steps of Hoshin Kanri, it advocates using Hoshin as an important tool for improving an organization's existing planning and execution system while simultaneously moving the culture of the organization forward.The book provides readers with a new understanding of Hoshin Kanri as a powerful deployment system for strategic planning, defining a direction and priorities, and aligning the organization around that direction. It begins by telling the story of a manufacturing executive that uses a simple Hoshin Kanri approach to make significant change in his personal life.Next, the book illustrates how this executive prepares to apply Hoshin Kanri to deploy strategy within his business. It concludes by presenting fascinating excerpts from the author's own interviews with experts in the field of Hoshin Kanri. All business leaders want their organizations to be "great" in all respects, but the reality is that they must get to "good" before they can consider becoming "great.".

Paperback. Condición: New. Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Paperback. Condición: new. Paperback. There is a seismic shift underway in the employer/employee relationship that is redefining the nature of jobs and careers. Sole proprietors and independent contractors now represent more than 20 percent of the workforce, and that number is expected to reach nearly 50 percent within the next 10 years.Despite the proliferation of people engaging in freelance and contract work, however, the path to success is not always easy. Free Agent: The Independent Professional's Roadmap to Self-Employment Success details a pragmatic action plan to help you succeed in this new skills marketplace.Supplying practical strategies to help you get ahead of the change and become an in-demand resource with a steady stream of income, the book describes how work is changing and what is driving the growth of freelancing. Next, it explains how to get your new independent venture off the ground, how to find your first client, and what you need to know to avoid common pitfalls.To transition successfully from employee to free agent, you must have a plan to avoid the pitfalls and a support team to give you the expertise on complicated topics such as business structure, contracts, and accounting. This book is your guide to successfully navigating the transition.Detailing the tools and practices that will enable you to succeed as a free agent, the book includes case studies and interviews with those who have already made the transition. The book concludes by describing how to optimize your new freelance work style to make the most of your time and energy, so you can focus on doing more of what you love. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condición: new. Paperback. Drawing heavily on original research designed to train police officers to survive deadly encounters, Profiling Cop-Killers examines the sociological history, psychology, and motives of 50 murderers of police officers in 2011. The book identifies the commonalities and differences between groups of offenders by age, examining the previously hidden connections between an offenders lethal choices, criminal history, drug and alcohol usage, and interpersonal relationships. Using Eriksons theory of life span development, the author applies the test of the struggle for identity to offender profiles, words, and actionsanalyzing the interaction of offenders maturity levels, mastery of challenges by phase, and degree of deviancy exhibited in their violent acts. The book also includes a closer look at diagnoses of concern and the crossroads of offender behavior and officer actions.This book aims to equip those who work with offenders, police officers, and the mentally ill to read the signs of future violence. Demonstrating the complex set of circumstances that may lead an individual to commit these crimes, this book will challenge readers to think differently about the people who take the lives of law enforcement officers. In doing so, it seeks to answer the question: Who are cop-killers and why do they commit the ultimate crime of violence against the peacekeepers of society? Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condición: New. Although there are many books on root cause analysis (RCA), most concentrate on team actions such as brainstorming and using quality tools to discuss the failure under investigation. These may be necessary steps during RCA, but authors often fail to mention the most important member of an RCA team-the failed part.Root Cause Analysis: A Step-By-Step Guide to Using the Right Tool at the Right Time provides authoritative guidance on how to empirically investigate quality failures using scientific method in the form of cycles of plan-do-check-act (PDCA), supported by the use of quality tools.Focusing on the use of proven quality tools to empirically investigate issues, the book starts by describing the theoretical background behind using the scientific method and quality tools for RCA. Next, it supplies step-by-step instructions for performing RCA with the tools discussed in the first section. The book's clear examples illustrate how to integrate PDCA with the scientific method and quality tools when investigating real-world quality failures. This RCA guide provides root cause investigators with a tool kit for the quick and accurate selection of the appropriate tool during a root cause investigation. It includes an appendix with a guide to tool selection based on the intended use of the tool. There is also an appendix that defines the terminology used in the book.After reading this book, you will understanding how to integrate the scientific method, quality tools, and statistics, in the form of exploratory data analysis, to build a picture of the actual situation under investigation that will lead you to the true root cause of an event.The tools and concepts presented in the text are appropriate for professionals in both the manufacturing and service industries.

Paperback / softback. Condición: New. New copy - Usually dispatched within 4 working days.

Hardcover. Condición: new. Hardcover. Down from the Trees: Mans Amazing Transition from Tree-Dwelling Ape Ancestors covers the evolution of man from tree-dwelling ape to Homo sapiens as he is today. Using easy-to-read language, the author takes complex, jargon-filled material and extracts the essence of the topic and coveys it in a clear and engaging manner. He approaches the subject of human evolution from three different disciplines: fossil evidence and its interpretation, evolutionary theory and its applicability, and genetic evidence and its ability to unlock prehistoric information. The third discipline has advanced unbelievably in the last few years, and this book includes the most up-to-date research.There is nothing more interesting to humans than the story of their origins. The evolutionary process of a tree-dwelling ape becoming a walking, talking man who has developed the technology to walk on the moon, transplant hearts, or modify living things is no trivial story. This book provides a fascinating and comprehensive view of what science has learned of human evolution. A fascinating and comprehensive explanation of the evolution of man, from tree-dwelling ape to man as he is today, in easy-to-read language. The author approaches the subject of human evolution from three different disciplines: fossil evidence and its interpretation, evolutionary theory and its applicability, and genetic evidence. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Condición: New. . 2014. 1st Edition. Paperback. . . . .

Paperback / softback. Condición: New. New copy - Usually dispatched within 4 working days.

Paperback. Condición: new. Paperback. Dementia is both a personal and a societal challenge. The goal of Dementia Care: A Practical Approach is to focus on how practitioners can meet this challenge with hope and compassion, thereby enabling those with dementia to live well.The book takes a strengths approach with an emphasis on exploring sustainable strategies. Its content is underpinned by relevant policies and strategies and explicitly links to research evidence while always valuing the voices of those living with dementia.Covering various dementia strategies, the book provides a clear vision of dementia care delivery and is mapped to the Curriculum for UK Dementia Education. For health care students, the content is also mapped to the requirements of the Health and Care Professions Council and the Nursing and Midwifery Council.The book includes experiences of people living with dementia, practical examples, self-assessment questions, and key point summaries. It is a valuable resource to practitioners, informal caregivers, families, individuals with dementia or those wanting to know more about the subject. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback / softback. Condición: New. New copy - Usually dispatched within 2 working days.

Condición: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Condición: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Condición: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Condición: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Condición: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Paperback. Condición: New. Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one's own home front.Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough for today's organizations. It explains how to identify true customers-both internal and external.Readers will learn how to directly apply Kano principles in their own business environments or personal lives, to establish priorities, increase efficiency, improve communication, and expand on existing relationships.The book explains how to establish a value proposition for your organization and, more importantly, how and when to provide "delightful" service. Demonstrating how to incorporate the Kano philosophy into your day-to-day activities, this book is a must-read for any organization or individual looking to do more with less by achieving a truly customer-driven focus.

Paperback / softback. Condición: New. New copy - Usually dispatched within 4 working days.

Paperback / softback. Condición: New. New copy - Usually dispatched within 4 working days.

Paperback / softback. Condición: New. New copy - Usually dispatched within 4 working days.

Condición: New. Brand New Original US Edition. Customer service! Satisfaction Guaranteed.

Condición: New. Brand New Original US Edition. Customer service! Satisfaction Guaranteed.

Condición: New. . 2014. 1st Edition. Paperback. . . . . Books ship from the US and Ireland.

Paperback. Condición: new. Paperback. Part of the Toyota Production System, Kamishibai boards are simple and flexible visual controls for performing audits within a manufacturing process. When used properly, they are powerful tools for performing, managing, and auditing tasks of specific duties.Kamishibai Boards: A Lean Visual Management System That Supports Layered Audits explains how to use this visual management system to identify normal conditions versus abnormal conditions in your organization. Filled with easy-to-follow instructions that require minimal training, it outlines a layered audit system for sustaining continuous improvement that can be applied to any organization in any industry.The book includes downloadable resources with master forms you can use to create your own daily, weekly, or monthly Kamishibai cards for any subject. The downloadable resources also include electronic copies of all examples in the book.Helping you focus on resolving abnormal situations, the book supplies the understanding required to make problems, abnormalities, and variations from the standard visible so corrective actions can be made right awayso you can spend more of your valuable time on achieving sustainable improvement. Part of the Toyota Production System, Kamishibai boards are simple and flexible visual controls for performing audits within a manufacturing process. When used properly, they are powerful tools for performing, managing, and auditing tasks of specific duties. This book explains how to use this visual management system to identify normal condition Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Hardback. Condición: New. 1st. Virginia Mason Medical Center (VMMC) was one of the first health care organizations to implement Lean and its methodologies. Other organizations have followed VMMC's lead, but this world class organization still leads in the utilization of innovative Lean tools.Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience describes how VMMC has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how your organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show-not just conceptually, but through VMMC's actual experiences-how Lean and innovation can work hand-in-hand to incrementally improve and radically transform your value streams.Explaining how to use the voices and experiences of patients and their families to drive improvement and innovation in new directions, the book supplies a clear understanding of how Lean can help you achieve your goals in today's increasingly demanding marketplace.

Condición: New. . 2018. 1st Edition. Paperback. . . . .

Condición: New. Num Pages: 260 pages, 5 black & white illustrations. BIC Classification: PHP. Category: (G) General (US: Trade); (U) Tertiary Education (US: College). Dimension: 235 x 156. . . 2015. 1st Edition. Paperback. . . . .

Paperback. Condición: new. Paperback. Reflecting the authors vast clinical experience as a psychiatrist, this volume explains why so many people with treatment resistant depression respond to medication used to treat individuals with bipolar disorder. The book also helps to minimize the bipolar stigma by introducing the concept of "mood dysregulation."At present, people with mood dysregulation are not adequately described on the pages of any diagnostic manual. A cardinal feature of mood dysregulation is dysphoria, a negative mood that is poorly understood but mistaken for the negative mood of depression, creating diagnostic confusion, one of the sources of treatment resistant depression. The author explains that a preponderance of the people she has seen in her practice who have so-called depression have mood disorders with features of bipolar disorder, including response to medications typically effective in people with bipolar disorders. Thus, these people are research orphans: to this day, a paucity of literature exists on this group of individuals. In this volume, the author addresses the clinical problems that result from failure to recognize such mood disorders.Key features of the book:Provides a thorough discussion of dysphoria that is not found in other books on the marketProposes a solution to a common and troublesome clinical problem, that of misidentified treatment resistant depressionHelps to destigmatize the treatments that are most beneficial to those with dysphoria by introducing the concept of "mood dysregulation"Discusses the etiology of mood disorders with implications for preventionThis volume aims to help mental health professionals and patients more accurately recognize negative mood symptoms, dysphoria in particular, and arrive at more appropriate interventions to improve treatment outcomes for depression. No other book on the market takes up the topic of dysphoria and how its confusion with depression can lead to diagnostic mistakes that, in turn, lead to treatment failures and so-called treatment resistant depression. Reflecting the authors clinical experience as a psychiatrist, it explains why many people with treatment-resistant depression respond to medication for bipolar disorder. Helps to accurately recognize negative mood symptoms, dysphoria, and arrive at appropriate interventions to improve treatment outcomes for depression. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.