somers maarten (21 resultados)

Condición: New.

Condición: As New. Unread book in perfect condition.

PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.

Condición: New. In.

Condición: New.

Condición: As New. Unread book in perfect condition.

Condición: As New. Unread book in perfect condition.

Condición: New.

Paperback. Condición: New.

Condición: New.

Paperback. Condición: Brand New. 208 pages. 9.53x6.38x0.71 inches. In Stock.

Condición: As New. Unread book in perfect condition.

Paperback. Condición: new. Paperback. "This book is your step-by-step guide to turning customer-centric theory into daily business practice." Shep Hyken, customer service/CX expert ".simple, easy to understand and digest, but practical and operational. If you want to know how to optimise your approach to CX, this is what you have been looking for." Ian Golding, Global Customer Experience Specialist (CCXP) "A refreshingly practical guide that helps organisations move from good intentions to real, structured action in customer experience." Michael Brandt, CX Educator & Consultant A superior customer experience (CX) is no longer a mere differentiator; it's the bedrock of sustainable growth. Many organizations recognize the importance of CX, but struggle to move beyond ad-hoc improvements and achieve truly impactful, long-term results. Are you ready to elevate your customer experience optimization (CXO) efforts from reactive fixes to a proactive, strategic advantage?Based on 5 maturity-levels and 11 categories we mapped out 150 actionable steps you can do to operationalise Customer Experience.This book isn't about quick fixes or generic advice. Instead, it provides a tailored approach, acknowledging that every organization exists at a different level of customer experience maturity. By understanding your current stage - from initial awareness to customer-centric mastery - you can implement the right strategies, tools, and processes to drive meaningful improvements.Whether you're just beginning to explore Customer Centricity or seeking to refine your existing initiatives, this book provides a practical framework to: Assess your current CX maturity level: Identify your strengths and weaknesses to pinpoint areas for immediate improvement.Develop a targeted CXO roadmap: Create a clear, actionable plan aligned with your specific maturity stage.Implement proven strategies and tactics: Learn practical techniques to enhance every touchpoint of the customer journey.Measure and optimize your results: Track key metrics to demonstrate the ROI of your CXO investments and ensure continuous progress.Embark on this journey to transform your organization into a customer-centric powerhouse, fostering loyalty, driving revenue, and achieving lasting competitive advantage. Let's begin! This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Condición: New.

Condición: New. Print on Demand.

Paperback. Condición: Brand New. 208 pages. 9.53x6.38x0.71 inches. In Stock.

Paperback. Condición: New.

PB, 240 x 160 mm, 216 pages,ENG edition. ISBN 9789492567208. Official catalogue of the eponymous exhibition curated by Bovenbouw Architectuur. How do city and architecture flourish together? This question is central to the three-dimensional capriccio that displays a fictional Flemish urban environment. Over time, the informal city in Flanders and Brussels has developed a unique relationship with its architecture. This staged urban landscape reveals how historical layers, morphological peculiarities and unforeseen collisions are an endless source of energy for contemporary architectural production. Published on the occasion of the exhibition Composite Presence curated by Bovenbouw Architectuur in the Belgian Pavilion at the Biennale di Architettura 2021 in Venice, Italy. The exhibition and publication are a production of the Flanders Architecture Institute on behalf of the Flemish Minister for Culture, Jan Jambon. With texts by Sofie De Caigny, Irina Davidovici, Maarten Van Den Driessche, André Loeckx, Leo Van Broeck, Christian Rapp, Kristiaan Borret, Peter Vanden Abeele, Stefan Devoldere, Edith Wouters, Katrien Embrechts, Paul Vermeulen. NATIONAL PARTICIPANTS: BELGIUM Composite Presence Commissioner: Flanders Architecture Institute; Curators: Bovenbouw Architectuur; Exhibitors: 360 Architecten, AgwA in collaboration with Ferrière Architectes, Architecten Broekx-Schiepers, architecten de vylder vinck taillieu, architecten de vylder vinck taillieu in collaboration with Doorzon interieurarchitecten, Louis De Mey and Dirk Somers, Architectenbureau Bart Dehaene in collaboration with artist Dirk Zoete, Arjaan De Feyter Interior Architects, Baeten Hylebos Architecten, BLAF Architecten, Bovenbouw Architectuur, BULK architecten, Collectief Noord Architecten, Coussée & Goris architecten, De Smet Vermeulen architecten, Dhooge & Meganck Architectuur, Dierendonckblancke architecten, DMT architecten, dmvA, Eagles of Architecture, ectv architecten Els Claessens en Tania Vandenbussche, FELT architecture & design, FVWW architecten in collaboration with Dennis Tyfus, GRAUX & BAEYENS architecten, Hub, Marie-José Van Hee architecten, META architectuurbureau, murmuur architecten, OFFICE Kersten Geers David Van Severen, ono architectuur, Poot Architectuur, PULS architecten, Raamwerk, Raamwerk and Van Gelder Tilleman Architecten, Robbrecht en Daem architecten & Dierendonckblancke architecten in collaboration with VK Engineering & Arup, Robbrecht en Daem architecten in collaboration with Arch & Teco, Schenk Hattori Architecture Atelier, Stéphane Beel Architects, STUDIOLO architectuur in collaboration with Koen Matthys, tim peeters architecten, Tim Rogge Architectuur Studio, Tom Thys architecten, Trans architectuur stedenbouw, URA Yves Malysse Kiki Verbeeck, Vermeiren-De Coster Architecten, VERS.A Venue: Giardini 0 g.

softcover, PB, 240 x 160 mm, 208 pages, English edition. ISBN 9789492567130. 'Architectenbureau 'Bovenbouw' presenteert zijn werk in al zijn verscheidenheid en brengt het rijke referentiekader waarmee het ontwerpt in kaart. 'Bovenbouw' geeft een inkijk in de veelzijdige praktijk en het rijke referentiekader van het gelijknamige Antwerpse architectenbureau. Het verschijnt naar aanleiding van de tentoonstelling 'The House of the Explorer', georganiseerd door het Vlaams Architectuurinstituut in deSingel Internationale Kunstcampus in de lente van 2019. Het boek en de tentoonstelling worden complementair opgevat; autonoom maar des te rijker indien samen gelezen. De kenmerkende ontwerpattitude van Bovenbouw stuurt het boek evenzeer als de projecten die erin verschijnen; op intuitieve doch doordachte wijze en met het nodige gevoel voor humor wordt een uitgebreid begrippenapparaat in kaart gebracht. Voor het formuleren van de uiteenlopende fascinaties die het werk sturen wordt Dirk Somers bijgestaan door Bart Verschaffel en Maarten Van Den Driessche. Dit alles rijkelijk geillustreerd door beelden uit de eigen ontwerpprakrijk. the oeuvre of the Antwerp-based design bureau Bovenbouw Architectuur. A world of paper, cardboard and models becomes the visualisation of the architect?s longing to shape his own universe. Under the direction of architect Dirk Somers, Bovenbouw?s team of eighteen staff creates a colourful oeuvre of highly diverse buildings. Their work thrives on the tension between thought and action, between the present and the past, and between exoticism and the everyday. In The House of the Explorer, they present a visual and sensory experience instead of a thematic or chronological story. A quick glance draws you into a parallel universe full of surprises, both big and small. For the attentive viewer, it is a voyage of discovery through the many layers of history, connections and references that characterise Bovenbouw?s work. One obvious element is missing from the exhibition: photographs of buildings. This need is met by the book Bovenbouw Architectuur. Living the Exotic Everyday. The publication provides the photographic interpretation that is banished from the exhibition. In addition to a wealth of visual material, a number of essays identify the synergies between Bovenbouw?s multifaceted oeuvre and the architects? wide-ranging passions. ****************** Bovenbouw has already exhibited work in Venice, Munich, Frankfurt, Ghent, Mendrisio and Antwerp. 0 g.

Paperback. Condición: new. Paperback. "This book is your step-by-step guide to turning customer-centric theory into daily business practice." Shep Hyken, customer service/CX expert ".simple, easy to understand and digest, but practical and operational. If you want to know how to optimise your approach to CX, this is what you have been looking for." Ian Golding, Global Customer Experience Specialist (CCXP) "A refreshingly practical guide that helps organisations move from good intentions to real, structured action in customer experience." Michael Brandt, CX Educator & Consultant A superior customer experience (CX) is no longer a mere differentiator; it's the bedrock of sustainable growth. Many organizations recognize the importance of CX, but struggle to move beyond ad-hoc improvements and achieve truly impactful, long-term results. Are you ready to elevate your customer experience optimization (CXO) efforts from reactive fixes to a proactive, strategic advantage?Based on 5 maturity-levels and 11 categories we mapped out 150 actionable steps you can do to operationalise Customer Experience.This book isn't about quick fixes or generic advice. Instead, it provides a tailored approach, acknowledging that every organization exists at a different level of customer experience maturity. By understanding your current stage - from initial awareness to customer-centric mastery - you can implement the right strategies, tools, and processes to drive meaningful improvements.Whether you're just beginning to explore Customer Centricity or seeking to refine your existing initiatives, this book provides a practical framework to: Assess your current CX maturity level: Identify your strengths and weaknesses to pinpoint areas for immediate improvement.Develop a targeted CXO roadmap: Create a clear, actionable plan aligned with your specific maturity stage.Implement proven strategies and tactics: Learn practical techniques to enhance every touchpoint of the customer journey.Measure and optimize your results: Track key metrics to demonstrate the ROI of your CXO investments and ensure continuous progress.Embark on this journey to transform your organization into a customer-centric powerhouse, fostering loyalty, driving revenue, and achieving lasting competitive advantage. Let's begin! This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.