nach der Bestellung gedruckt Neuware - Printed after ordering - In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future.The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed.First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business.Secondly, the effectiveness of the ITIL� reference model is explored in a research study. The ITIL� reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL� reference model, the process issues publications of the official ITIL� source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment.

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Detalles bibliogr�ficos

T�tulo: An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB)
Editor: Anchor Academic Publishing
Fecha de publicaci�n: 2013
Idioma: Ingl�s
ISBN 10: 3954890720
ISBN 13: 9783954890729
Encuadernaci�n: Taschenbuch
Estado: Neu

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Sinopsis

In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future. The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed. First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business. Secondly, the effectiveness of the ITIL� reference model is explored in a research study. The ITIL� reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL� reference model, the process issues publications of the official ITIL� source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment.

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Das Unternehmen AHA-BUCH GmbH: Seit der Gr�ndung von AHA-BUCH im Juli 2005 ist unser Hauptziel, zufriedenen Kunden so schnell und so preisg�nstig wie m�glich ihren B�cherwunsch zu erf�llen. Unsere Firma besch�ftigt 16 Mitarbeiter, die nur ein Ziel kennen: den Kunden und seine W�nsche! Auf �ber 3700 m2 Fl�che haben wir �ber 100.000 B�cher, Modernes Antiquariat und Spiele auf Lager.

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