Zantiques

We always accept returns, when initiated within 30 days of the estimated delivery date, for all reasons under AbeBooks' Return Policy. Refund amounts are based on the return reason. If the return reason cannot be determined, the minimum required refund amount is equal to the item price.
Definitions of Return Reasons and Corresponding Reimbursement Amounts:
'Buyer Does Not Want Item' Orders Placed on AbeBooks.com:
•The seller is not required to accept a return for this reason and may choose to cancel the return request.
•The return is considered to be accepted unless cancelled by the seller within two business days.
•If a return is cancelled more than two business days after it was initiated, AbeBooks will re-initiate the return on behalf of the buyer.
•The buyer is refunded the item price only.
'Buyer Does Not Want Item' Orders Placed on AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, ZVAB.com, or IberLibro.com:
•We always accept accept all returns, including those for 'Buyer does not want item', for orders placed on these domains.
•The buyer is refunded the item price plus original shipping.
'Item Did Not Arrive':
•Buyers can initiate a refund for 'Item did not arrive' within 30 days after an order's estimated delivery date.
•We take responsibility for the item until it is received by the buyer. Only signature delivery confirmation will protect a seller against claims of non-delivery.
•The buyer is refunded the item price plus original shipping.
'Item Was Damaged':
•Item was damaged in transit.
•The buyer is refunded the item price, original shipping, plus return shipping equal to the original shipping or the equivalent to the standard shipping on free shipping orders.
'Item Not as Described':
•The buyer claims the item they received does not match the description on AbeBooks.
•We shall accept all Item Not as Described returns. However:

1. If we disagree, the buyer is refunded the item price, plus original shipping, but not return shipping.
2. If the seller agrees, the buyer is refunded the item price, original shipping, plus return shipping equal to the original shipping or the equivalent to the standard shipping on free shipping orders.
   'Incorrect Item Delivered':
   •The item sent to the buyer was not the item the buyer ordered.
   •The buyer is refunded the item price, original shipping, plus return shipping equal to the original shipping or the equivalent to the standard shipping on free shipping orders.
   'Order Accepted in Error':
   •After processing an order, the seller finds the order cannot be fulfilled, i.e. the item’s condition is not as described on AbeBooks, or the item was previously sold.
   •The buyer is refunded the item price plus original shipping.
   'Buyer Cancelled Before Shipping':
   •The buyer requests cancellation of the order after it has been processed but prior to shipping.
   •The buyer is refunded the item price plus original shipping.
   'Partial Refund':
   •The buyer and seller have agreed to a partial refund amount. The buyer is refunded only the amount specified.
   •Sellers are not refunded commission or payment service fees on partial refunds.
   •Sellers cannot issue a partial refund that is greater than 75% of the total order value.
   All returns, regardless of payment method, are subject to the return policies as outlined above, and must be processed via the AbeBooks online system. We will under all circumstances process a refund. All refunds must be issued via the same payment method originally used to pay for the order.
   We will always provide a refund in cases where an item is unclaimed, returned due to an incomplete address, returned to sender, or similar reason. Any seller found to have received returns for which no refund has been issued, and/or no resolution attempt made, is subject to suspension or termination of selling privileges.
   Reporting a Missing Shipment:
   When a return has been initiated by the buyer, it is the responsibility of the seller to report a missing shipment online if they don’t receive the item back within 28 days of initiation for domestic orders, or 77 days for international orders.
   The timeline for reporting a Missing Shipment is as follows:
   •14 days after the return is initiated, the [Notify AbeBooks of Missing Shipment] button is available in the seller's Return screen.
   •At 21 days the seller will receive an e-mail reminder of the outstanding return.
   •For domestic orders, at 28 days the return will automatically complete if not already completed by the seller and if no missing shipment has been reported.
   •For international orders, at 77 days the return will automatically complete if not already completed by the seller and if no missing shipment has been reported.
   When a missing shipment is reported, AbeBooks Customer Support will contact the buyer to ask for tracking information. If tracking information is not provided, the return is cancelled. We recommend that sellers wait at least 21 days before notifying AbeBooks of a missing shipment in order to allow the book adequate time to arrive.
   Return Dispute Resolution:
   All return disputes are to be handled between the seller and buyer. Returns should be processed online once a resolution is reached. AbeBooks does not participate in dispute negotiations, but sellers must act in accordance with all AbeBooks policies, guidelines, and the Seller Agreement.
   Credit Card Chargebacks:
   Any chargeback received where payment has been accepted by ABE external payment service provider may be debited against a seller’s account by our external payment service provider. A chargeback is a reversal of funds on a Credit Card by the credit card issuing bank. Chargebacks occur when a cardholder contacts their bank to initiate a return of the funds paid for an order.
   AbeBooks will always attempt to contact a seller prior to applying a chargeback to their account. In some cases, this investigation provides the details required (such as shipping information) to cause the chargeback to be refuted with the buyer’s payment card company and avoids having the chargeback passed on to the seller.
   AbeBooks will not cause a seller's account to be debited when a chargeback is the result of actual fraud. AbeBooks fraud protection applies only to credit card transactions processed by our external payment service provider and is based on the information received in the AbeBooks Checkout process.

Si es un consumidor, puede rescindir el contrato de acuerdo con lo siguiente. Por consumidor se entiende cualquier persona física que actúe con fines ajenos a su actividad comercial, empresarial, oficio o profesión.

Información sobre el derecho de desistimiento

Derecho legal de desistimiento

Tiene derecho a rescindir este contrato en un plazo de 14 días sin dar ningún motivo.

El periodo de desistimiento vencerá a los 14 días desde que usted, o un tercero que no sea el transportista e indicado por usted, adquiera la posesión física del último bien o del último lote o pieza.

Para ejercer el derecho de desistimiento, complete de forma electrónica y envíe una declaración clara en nuestro sitio web, desde "Mis compras" en "Mi cuenta". Le enviaremos sin demora un acuse de recibo de dicho desistimiento a través de un soporte duradero (por ejemplo, por correo electrónico).

Para cumplir con el plazo de desistimiento, basta con que envíe su comunicación relativa al ejercicio del derecho de desistimiento antes de que venza el periodo de desistimiento.

Efectos del desistimiento

Si rescinde este contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (excepto los gastos adicionales que surjan si elige un tipo de envío que no sea el tipo de envío estándar más económico que ofrecemos).

Podemos hacer una deducción del reembolso por la pérdida de valor de cualquier bien suministrado, si la pérdida es el resultado de una manipulación innecesaria por su parte.

Efectuaremos el reembolso sin demoras indebidas y, a más tardar, 14 días después de que se nos informe de su decisión de rescindir este contrato.

Efectuaremos el reembolso utilizando el mismo medio de pago que utilizó para la transacción inicial, a menos que haya acordado expresamente lo contrario; en cualquier caso, no incurrirá en ningún cargo como resultado de dicho reembolso.

Podremos retener el reembolso hasta que hayamos recibido los bienes o hasta que nos haya presentado una prueba de que los ha devuelto, lo que ocurra primero.

Deberá devolver los bienes o entregarlos a Zantiques, London, United Kingdom, +44 02089591181, sin demoras indebidas y, en cualquier caso, en un plazo máximo de 14 días a partir del día en que nos comunique su desistimiento del presente contrato. El plazo se cumple si devuelve la mercancía antes de que venza el periodo de 14 días. Tendrá que asumir los gastos directos de devolución de los bienes. Usted solo es responsable de la disminución del valor de los bienes como resultado de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.

Excepciones al derecho de desistimiento

El derecho de desistimiento no se aplica a lo siguiente:

1. La entrega de periódicos, diarios o revistas, con la excepción de los contratos de suscripción; y
2. El suministro de contenido digital que no se proporcione en un soporte tangible (por ejemplo, en un CD o DVD) si, al hacer el pedido, aceptó que podíamos empezar a entregarlo y que no podría desistir una vez iniciada la entrega.

Postage charged at cost for UK and International deliveries. All items are sent insured.

We reserve the right to request extra shipping charges for heavy or expensive items.