Preface, v, 
Dedication, xi, 
Chapter 1: Yes, I Can Handle Three Things for Now, 1, 
Chapter 2: Setting up a Plan – "Why do I need to do this again?", 131, 
Chapter 3: Why Don't People Understand me? Why Don't I Understand Them?, 181, 
Chapter 4: Some Great Tools, I Always Knew About but Don't use, as Often as I Should or Could, 283, 
Chapter 5: Confidence, Courage and Bravery, 371, 
Chapter 6: Love and Relationships, 403, 
Chapter 7: Bullies, Because They are Everywhere, 435, 
Chapter 8: It's Never too Late Now is a Great Time for Everything, 477, 
Chapter 9: My Amazing Life, So Far, 507, 
Post Script - My Final Three Values – for Me to Live By, 519, 
About the Author, 525, 
Acknowledgements, 527, 
Index, 529, 
References, 533,

CHAPTER 1

YES, I CAN HANDLE THREE THINGS FOR NOW

Throughout the book, I provide examples of how real people and events have successfully used my approach of "Three things for now" and my coaching techniques. What I have included are insights into what I see people experience in their everyday lives through my career and consulting business over the past few years.

I present some personal stories to make my approach more relatable. Whilst each story is completely fictional, the scenarios these characters find themselves in are based on real-life occurrences I have had the privilege of witnessing and being part of. I have changed names, blended situations, changed business names, and combined some aspects of different clients so that what is presented are "composite" characterisations of the real people I have shared many life experiences with. I value the trust afforded to me by others, and I have not shared any information provided to me personally as I respect the privacy and confidentiality entrusted to me. For this reason, the composite character of "Tom" gets a big serve, as do a few others. Try not to judge them too harshly, or even at all.

Some clients don't always see things to fruition because they move on at their own pace or stall for long periods, which is natural and normal. Whilst many achieve success, continuity is not always the final outcome. With other clients, we pick up and start part way through a process. I have combined these for a complete example, specific event, or story here for the book. So these real situations are not written exactly as they were experienced. I have also added or taken away some aspects of the shared experiences whilst working on a client's business or life plan, so the intended outcome is my client's alone. If you do recognise yourself, ssshhhhh, don't tell anyone. It is purely coincidental and not intended, or I have yet to have the pleasure of meeting you.

* How to Use This Book for Your Own Success

Summaries and Tools

You will note that each chapter has a summary. This is a place where readers can jump ahead, progress their individual plans and actions, and then return to the broader text to explore each chapter in greater detail. This detail adds to the summary and, hopefully, strikes a chord of resonance with you, enabling you to put your plans into action. Chapter 4 details several specific, practical tools I advocate for all readers. Feel welcome to jump forward and backward across each chapter as you are interested in what I offer. You may simply explore my characters and their adventures in goal setting and success achievement. I hope readers treat this book as a resource to access regularly as they experience changes in their lives and when specific matters present themselves.

A Whole and Happy Life Is not Segmented nor Compartmentalised

My approach applies equally to business planning and life coaching, so please consider each example as fitting perfectly with your personal focus at relevant times in your life. I do this purposely because I feel every individual is complex and whole, and cannot be separated from work and play. Contrary to some popular beliefs that such separation is necessary to better manage our busy lives, I believe in embracing the whole person, living with integrity, and seeking balance as the way to success.

You may be curious regarding chapter 6, "Love and Relationships," and how it possibly relates to business planning. But believe me, relationships are complex, and no more so than when running a business. The skills of communication and empathy relate strongly to both personal and business situations, particularly when many fumble and fail. So I offer suggestions that recognise our wholeness and remove the need to block out the workday/ workweek from our lives in order to relax. With a different perspective on how to live life to the full and make a good living income at the same time. I contend that we need not make these mythical separations, nor should we try to segment ourselves. We are more capable, resilient, and creative when we access all our experiences and skills together and live as a complete and whole person. And so, with these thoughts, this book asked to be written, and who am I to contradict a book, right?

A Narrative for Success

I offer these narratives as examples to be read as if they might relate to your own circumstances. Please take time to consider the examples offered and the positive steps embedded in each story. If any of the tools and methods are relevant to your current situation, I am happy you can make use of them. Each chapter has something to offer and relates to issues that affect us all, either in our business dealings, in our personal lives, or both.

The tools referred to earlier are being used by the real characters portrayed as fiction by me in these pages and they are improving and enhancing their lives. Whilst not always spelled out, you may spot them being used in my stories, and this may give you ideas of how to make the best use of them. Adaptations are always a great way to use tools and guides and to move forward with your own style, so please feel welcome to adapt anything I suggest here.

If you do read from cover to cover, I hope you recognise a path that took me from a feeling of helplessness in my own life to one of contentment. Much of what I write is a reflection of myself as much as an insight given to me by others. We all have many lessons to benefit from during our lives. These lessons often appear unexpectedly, but I believe purposefully. Our teachers may not be obvious either, because they are disguised as friends, combatants, acquaintances, work colleagues, and the like. These life teachers look like the local greengrocer or DVD store owner, or maybe our neighbour or that mum who helps out at the BBQ fundraiser every spring. Sometimes they look just like us. If we are awake and aware of these teachers, the lesson may be more of a delightful realisation than a harsh wake-up call. Embrace it, and you will be delighted that someone has given you a wonderful and lasting gift.

I hope my stories and words offer some engagement and insight into another perspective worth considering.

Hold on, Tom, Just Hold On

People often just hold on to their current positions in life, can't see a way forward, and they are in fear of falling backwards. I feel there is always an option to explore that brings us back to progress. A few examples may show better what I mean.

My first example is Tom and his unique business needs. But this could be you in your business and/or life adventure. You simply need to change the field of business or topic to suit yourself. Tom grapples with this new task of planning for the future as a way to finally start doing the things he always wanted to do but could not decide what to do first. Until he discovered some timely advice about three things!

Tom ran a great lawn-mowing business and was very proud of his achievements to date. However, he was not happy about how much work he was doing and how lost he felt. Tom did a lot of self-talk and knew positive thinking was a real thing. But no matter how much he told himself, "Hold on, Tom, just hold on," it did not make him feel any better. Nor was his business improving as a result.

Tom reached out for some acknowledgement of what he was feeling and had trouble finding someone with whom he could talk about it. He was looking for someone he could sit with and discuss what he was experiencing. This was something he desperately needed. He knew several friends who were always there for him, but they also had lots of unwanted advice. Right now, the last thing he wanted was to feel like he had failed because he did not follow their "good advice." He also did not want to confirm what he felt and feared most ... that he could do nothing right. Tom felt trapped and was very unhappy.

Past advice from close friends had always been given with love and support in mind, but its impact on Tom was always devastating. He wondered, "How can I be so dumb when all my friends can cope so well? How did I turn out so bad, so stupid?"

Tom, of course, was making things worse by worrying about his difficulties, and this was not helping him to cope. He knew that because a previous counsellor had told him so. But this was what he did when he overwhelmed with the everyday and often complex tasks of just living in our modern world.

But if Tom could bring himself to make a start with a few simple steps, I felt he could not only make his life a lot easier, he could also bring his business to the level of success he really wanted. Tom was soon to learn that three things for now were enough, not only for his business, but also for his life. Tom also did not need to compromise on either the quality or the pace of his progress.

Too many things all at once, can be overwhelming when you are not prepared, or in recovery from a previous trauma. Life was not supposed to be this hard, was it? Surely not.

Three things for Tom to Think About

Tom and I got up and went for a walk, the day was bright and sunny and Tom made a comment along the lines that, "Today was far too chipper and cheerful for the way he was feeling and this was just not fair." That day we discussed his situation over a coffee and we talked about what he felt was impacting on him right now, and what he felt was preventing him from moving forward. Tom had struggled with too many things for far too long and was very tired.

As well as needing a weekend of rest and recreation, what he needed most was a new way of doing things.

Tom was not sure what I could do for him, because as he put it; "Glenn, mate it's not rocket surgery you know." To which I must have looked a little puzzled and he then added; "You know, a bit like combining rocket science and brain surgery, they are complicated things Glenn. Cutting grass is not complex, but it has provided me with a living, and I do enjoy the outdoors and working for myself. If I apply myself it can be with hard work and I take the responsibility very seriously for my customers." I chuckled at the joke and made a note to use this one again sometime, then I asked Tom the following Three things:

1. What would the best of Tom look like in 5 to 10 years into the future, achieving what, doing what, and how?

2. What, right now, is getting in the way of this?

3. How much are you prepared to work on this, to get what you want?

Yes, you may have heard these, or similar, questions before, but I have a different way of dealing with them. See later in the book for both the questions again and the answers, no I won't tell you what page, you need to find it yourself. Hint: it's about 40 pages away, with some interesting stuff in between.

Tom and I talked a bit more about how he feels about himself and his situation and if he had ever thought about adopting a mentor or a personal coach. "No, I have always searched my own thoughts and felt that I did not need anyone telling me what to do ... Ah thanks." Was Tom's initial answer. Said with a smile.

I suggested to Tom that this is very common thinking, and that whilst help is often available, a large number of people never seek help or they only ask for help indirectly whilst raising general topics with friends and acquaintances. This meant people were not facing their issues directly with someone who could assist them in a time of need.

Sadly, some never ask for help at all, even at a time of crisis and when things can only get worse, without intervention!

I discussed, with Tom, that some popular ideas about coaching were not about telling people what to do and more about supporting people to determine their own actions and plans. The familiar image of a hard talking football coach or even a personal trainer yelling in the hapless exerciser's ear, whilst jogging along the treadmill, are some that come to mind.

Not all personal trainers are as heavy handed of course and they do achieve great results in a much more dignified way by offering "Directive Support" or by being a "Coach" and not someone you must take orders from in a boot camp.

But I still have that image of the poor, out-of-condition jogger and his screaming coach by his side counting every calorie and every footstep. Yiiikes, that would certainly piss me off and prompt me to say, as Tom did at my first try of offering help; "Ah ... no thanks mate, I got this."

Asking for Help, can be More Difficult Than Offering it. Life-Coaching may Help

Directive Support is my preferred way to go. This is how I describe my approach to Life-Coaching as well.

In a true team-focused approach, it is possible for people to enlist a coach to work on a range of issues applicable to a business as small as a sole trader and for them to have a very effective Business-Plan, that is every bit as detailed as one for a larger corporation. Similarly, a very personal Life-Plan for a single person still allows them have all the control, along with all the responsibility for their own success.

And yes, they take responsibility for all their failures as well as their success.

Tom was very quick to dismiss the need for always seeking help by saying; "I am my own person, I don't appreciate being told, how to live my life, and I know what is best for me, what would you know about me anyway?" and "How are you able to know what I need most? Do you think you can read my mind?" Tom was not being rude at all, he was just letting me know how he felt. I listened carefully to his concerns.

This was something I had seen and heard many times before, but just as every person is different, so too are all coaching opportunities different and each person is entitled to be respected not only for them as a person, but also for their story and how their situation has evolved for them.

"You will notice, I only ever do things once!" said Charles

I shall come back to Tom a little later, but for now it is a good place to explore a point of view held by many but one that is not sustainable for real success.

Consistency as a guide for perfection, was a view held emphatically by Charles for his business dealings and was based on his own personal values. But it demonstrates how, by even holding good values, it is possible to make big mistakes.

"Don't change horses when crossing a river" so said a wise general in the heat of battle, (based on an ancient proverb, where the source and author is apparently, lost in time)

Accepting help is not always an easy thing to do, especially when we have a history of strength and achievement. For most people we expect that a successful life continues for as long as we do, with one success following others, because ... well ... "It worked so well before, why not again!" Charles would announce this often so that everyone could benefit from his lessons. Somehow there are people who do not believe him. Charles that is.

Charles had been a successful surgeon for over 25 years at a major private hospital and had fallen into a particular view of life based on his own perspective. This single minded view was that only one style of work or approach can suit every situation he met in life. He felt and believed strongly, that when applied with hard work and dedication his style based on "fear and consistency" will always succeed.

I refer to this observation as a "pattern of success". Unfortunately, not all situations respond well to a single methodology, no matter how successful it has been in the past and to blindly replicate a proven pattern without assessment of what is different, can have disastrous results, no matter how comfortable it feels.

Fear, and the Path to Disaster

Charles, refused to see reason when disciplining his junior surgeons and subsequently, had to answer to his Hospital Board for a grievance of harassment against him.

What worked well for Charles in the past was to bully staff and stakeholders by using intimidating language and raised voices to coerce others to his point of view and for them to accept his decisions without question. He would often refer to his prior success. His favorite quote was "I value proven results. If you want to end a patient's life by practicing new unproven techniques then this line of work is not for you!" At times he felt he needed to be very firm and would raise his voice and almost scream "Look if I have to tell you this one more time, it's time for you to think about washing bed pans for a career, because without the self-discipline I am teaching you, you have no hope of becoming a surgeon. If you don't like what you are hearing, I suggest you finish up now! No. I mean it, get out of my sight. This is not a place for slackers I have lives to save."

(Continues...)

Excerpted from Yes. I Can Handle Three Things, for Now by Glenn Cossar. Copyright © 2017 Glenn Cossar. Excerpted by permission of Balboa Press.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

“Acerca de” puede pertenecer a otra edición de este título.

PBShop.store US

Wood Dale, IL, Estados Unidos de America

Vendedor de 5 estrellas

Vendedor de IberLibro desde 7 de abril de 2005

Tarifas de envío en Estados Unidos de America

Artículo	De 7 a 14 días hábiles	De 7 a 14 días hábiles
Primer artículo	EUR 0,00	EUR 0,00

Los plazos de entrega los establecen los vendedores y varían según el transportista y la ubicación. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relación con cargos adicionales para cubrir cualquier aumento en los costes de envío de los artículos.

Métodos de pago

Descripción de la tienda

We first started out as “The Paperback Exchange,” a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become “PBShop.” This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first visit or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.…

Especialidad

Hardbacks, Paperbacks

Información empresarial del vendedor

Pbshop.co.uk Ltd

Unit 22 Horcott Industrial Estate, Horcott Road
Fairford, Reino Unido GL7 4BX

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Condiciones de venta

Returns Policy
We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.
If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.

Returns requested beyond this time will not be authorised.

Our team will provide full instructions on how to return your order and once received our returns department will process your refund.
Please note the cost to return any unwanted order to us is borne by the buyer.

Should your order arrive damaged, not as advertised or faulty, we must be advised of this within 14 days of delivery. Please contact us so we can find the best solution for you.

Our Customer Care Team can be contacted via emailing paperback-us@paperbackshop.co.uk, or by calling our UK Office on +441285 712 917. We are available 9:00am till 5:30pm GMT weekdays and 9:00am till 1:00pm GMT on Saturdays.

Derecho al desistimiento

Si es un consumidor, puede rescindir el contrato de acuerdo con lo siguiente. Por consumidor se entiende cualquier persona física que actúe con fines ajenos a su actividad comercial, empresarial, oficio o profesión.

Información sobre el derecho de desistimiento

Derecho legal de desistimiento

Tiene derecho a rescindir este contrato en un plazo de 14 días sin dar ningún motivo.

El periodo de desistimiento vencerá a los 14 días desde que usted, o un tercero que no sea el transportista e indicado por usted, adquiera la posesión física del último bien o del último lote o pieza.

Para ejercer el derecho de desistimiento, complete de forma electrónica y envíe una declaración clara en nuestro sitio web, desde "Mis compras" en "Mi cuenta". Le enviaremos sin demora un acuse de recibo de dicho desistimiento a través de un soporte duradero (por ejemplo, por correo electrónico).

Para cumplir con el plazo de desistimiento, basta con que envíe su comunicación relativa al ejercicio del derecho de desistimiento antes de que venza el periodo de desistimiento.

Efectos del desistimiento

Si rescinde este contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (excepto los gastos adicionales que surjan si elige un tipo de envío que no sea el tipo de envío estándar más económico que ofrecemos).

Podemos hacer una deducción del reembolso por la pérdida de valor de cualquier bien suministrado, si la pérdida es el resultado de una manipulación innecesaria por su parte.

Efectuaremos el reembolso sin demoras indebidas y, a más tardar, 14 días después de que se nos informe de su decisión de rescindir este contrato.

Efectuaremos el reembolso utilizando el mismo medio de pago que utilizó para la transacción inicial, a menos que haya acordado expresamente lo contrario; en cualquier caso, no incurrirá en ningún cargo como resultado de dicho reembolso.

Podremos retener el reembolso hasta que hayamos recibido los bienes o hasta que nos haya presentado una prueba de que los ha devuelto, lo que ocurra primero.

Deberá devolver los bienes o entregarlos a PBShop.store US, Springfield Gardens, New York, U.S.A., +44 1285 712917, sin demoras indebidas y, en cualquier caso, en un plazo máximo de 14 días a partir del día en que nos comunique su desistimiento del presente contrato. El plazo se cumple si devuelve la mercancía antes de que venza el periodo de 14 días. Tendrá que asumir los gastos directos de devolución de los bienes. Usted solo es responsable de la disminución del valor de los bienes como resultado de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.

Excepciones al derecho de desistimiento

El derecho de desistimiento no se aplica a lo siguiente:

La entrega de periódicos, diarios o revistas, con la excepción de los contratos de suscripción; y
El suministro de contenido digital que no se proporcione en un soporte tangible (por ejemplo, en un CD o DVD) si, al hacer el pedido, aceptó que podíamos empezar a entregarlo y que no podría desistir una vez iniciada la entrega.

Condiciones de envío

Books are shipped from our US or UK warehouses. Delivery estimates allow for delivery from either location.

Privacidad y seguridad

We are committed to protecting the privacy and security of personal data. This policy tells you how we will collect and use your personal data, and what you should expect in respect of the personal information about you that we have collected.

We are PBShop.co.uk Limited (registered in England & Wales with Company No: 9366362). Our registered office is at Swatton Barn, Badbury, Swindon, SN4 0EU, United Kingdom.

The person with responsibility for our data protection compliance is the Managing Director and they can be contacted via email at help@pbshop.store.

We are the data controller of the personal data that we keep and use, and we are therefore responsible for making sure that our systems, processes and people comply with the relevant data protection laws in respect of that personal data.

We will act in respect of personal data to comply with the six principles of the General Data Protection Regulation (“GDPR”), which are:

Lawfulness, fairness and transparency;
Purpose limitation;
Data minimisation;
Accuracy;
Storage limitation;
Integrity and confidentiality.
You have rights in respect of how your personal data can be processed; these include the right to request:

a copy of your personal data;
that inaccurate data is rectified; and
that your personal data is, in certain circumstances, erased or restricted.
You have the right to complain to the Information Commissioner, which you can do by contacting the Information Commissioner’s Office (ICO) directly. Full contact details, including a helpline number, can be found on the ICO website (www.ico.org.uk). This website also has useful information on your rights and our obligations. However, please raise any concerns or issues with us first so that we may deal with this as quickly as possible for you.

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
We collect and process data for the following reasons:

personal data collected and created in relation to our selling books and other items; and
personal data relating to our people (which means those people working for our company, or providing services to us, or potentially working or providing services to us, including employees, consultants, temporary or casual workers and contractors).
All of our people are required to abide by our Privacy Policy when handling personal data, and are provided with appropriate data protection training. Any breach of data protection will be taken seriously, and may result in disciplinary action.

Selling books and other items
COLLECTION:
We will collect personal information which may include names, addresses and other information for our customers. This will be done for the management of the commercial relationship with our customers.

We may collect this personal data from you directly, and also from third parties, including publicly available third party sources. Additional personal data will be collected as it is created by or supplied to us in the course of anything we do for you.

USE:
We will use the personal data in the course of making sales and to comply with requirements that we are required to undertake.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

in performance of a contract (the agreement to sell books and other items); and/or
compliance with a legal obligation; and/or
vital interests of the data subject; and/or
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal data in the following situations, which are likely to be far less common:

where we need to protect your interests (or someone else’s interests);
where it is needed in the public interest or for official purposes.
DISCLOSURE:
We may share personal data with third parties as is necessary in the sale of books and other items, including to third party providers who deliver services to support the operation of our company.

In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:
We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. Normally, our retention period for personal data collected for this purpose is a minimum of 6 years after the end of the period that we are selling books and other items.

Our people
COLLECTION:
We will collect names, addresses, contact details, education and employment history, identity and other background checks (which may include appropriate criminal and financial checks and confirmation of the right to work in the UK), marital status and information on next of kin and dependents, financial information (such as bank details and NI numbers), date of birth, gender, a copy of your passport and driving licence, performance information and compensation history, recruitment information (including references), salary, benefits, pension and annual leave information, disciplinary and grievance information, photographs, information about your use of our information and communications systems and CCTV footage or other information obtained through electronic means.

We may collect and use special categories of personal data as required in the carrying out of obligations and exercising specific rights of us or the data subject in the field of employment. This may include information relating to matters such as health, racial origin, religious belief and offences or alleged offences.

Personal data may be collected from you during the selection process (for example via your application form and CV) and during your employment (including holiday forms, expense claims, performance reviews, any disciplinary or grievance processes), or from third parties, including referees, health service providers, background check providers.

USE:
Personal data of our people will be used for HR administration and management, both in respect of the selection of people to work for us (including suitability, eligibility and/or fitness to work), and those who do work for us, to include learning and development, disciplinary and security (of people, offices and data) requirements, providing and liaising with benefits providers, business management and planning (including accounting and auditing), paying you and dealing with tax and NI deductions, assessing and deciding on salary reviews and compensation, conducting performance reviews and managing performance, dealing with legal disputes involving you or others, preventing fraud, monitoring your use of our information and communications systems, ensuring compliance with our policies, and equal opportunities monitoring.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

In performance of a contract with you; and/or
compliance with a legal obligation; and/or
vital interests of the data subject; and/or
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal data in the following situations, which are likely to be less common:

where we need to protect your interests (or someone else’s interests);
where it is needed in the public interest or for official purposes.
In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

In respect of special categories of personal data, we may process this in the following circumstances:

in limited circumstances with your explicit written consent; and/or
where we need to carry out our legal obligations and in line with our policies; and/or
where it is needed in the public interest (such as for equal opportunities monitoring or in relation to our occupational pension scheme), and in line with our policies; and/or
where it is needed to assess your working capacity on health grounds, subject to appropriate confidentiality safeguards.
Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your (or someone else’s) interests and you are not capable of giving your consent, or where you have already made the information public. We may also process such information about our people (or former people) in the course of our legitimate business activities with the appropriate safeguards.

The special categories of personal data may be used in the following ways:

in relation to leaves of absence, to comply with employment and other laws;
in relation to your physical or mental health, or disability status, to ensure your health and safety in the workplace and to assess your fitness to work, to monitor, manage and administer benefits and absences;
in relation to your race, national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
DISCLOSURE:
Personal data may be transferred to service providers who support the operation of our business (such as payroll service providers), to other third parties reasonably necessary in the conduct of our business (including insurers, professional advisors, regulators). These third parties may be acting as processor, or controller of personal data in their own right.

RETENTION PERIOD:
We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. We will normally keep personal data of applicants who we do not employ for six months after we receive it.

We will keep personal data of employees throughout your employment and normally for a minimum of six years after your employment ends.

Changes to your personal data
It is very important that the personal information that we hold about you is accurate and current. Please tell us if your personal information changes during your relationship with us.

Data Security
We have put in place measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those of our people and other third parties who have a business need to know. They will only process your personal data on our instructions and where they have agreed to treat the information confidentially and to keep it secure. We have put in place procedures to deal with any suspected data security breach and will notify you and the ICO of a suspected breach where we are legally required to do so.

Where we store your personal data
We principally store data, both electronically and on file, at our office.

Personal data may be transferred outside of the EEA by processors acting on our behalf. For transfers to countries not considered adequate by the EC, we will ensure that personal data is adequately protected, as required by the GDPR. This would include by use of the Standard Contractual Clauses adopted by the EC to protect personal data.

Your rights
Under certain circumstances, you have the right by law to request:

access to your personal data. This enables you to ask to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it.
correction of the personal data that we hold about you.
erasure of your personal data.
object to processing of your personal data where we are relying on our legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
restriction of processing of your personal data.
transfer of your personal data to another party.
Links from our website
Our website may, from time to time, contain links to and from the websites of third parties that we permit to make such links. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We recommend that you check these policies before you submit any personal data to these websites.

CHANGES TO THIS PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on our website, so please ensure that you are viewing the correct version.

Please contact us if you have any questions, comments or requests regarding this Privacy Policy.

Last amended May 2021.

Yes. I Can Handle Three Things, for Now

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