Working Minds: A Practitioner's Guide to Cognitive Task Analysis

"Discovering the basis for expertise is a task fraught with difficulties, but Crandall, Klein, and Hoffman provide the practical guidance of experienced CTA practitioners. They uncover their mental models, critical cues, and strategies for organizing knowledge and adapting routines. This book collects the resources one needs to become expert at using new tools to support cognitive work."--David Woods, Institute for Ergonomics, Ohio State University "Cognitive task analysis (CTA) is an immensely important approach to evaluating the development, implementation, and use of complex systems. *Working Minds* is a one-of-a-kind handbook in which highly qualified authors not only provide practical guidance for conducting CTA but also address fundamental cognitive issues that support the techniques. It will prove an extremely valuable resource for practitioners, scientists, systems engineers, and students interested in cognitive systems and workplace evaluation."--Vimla L. Patel, Director, Laboratory of Decision Making and Cognition, Columbia University