T�tulo: 7 Winning Conflict Resolution Techniques: Master Nonviolent and Effective Communication Skills to Resolve Everyday Conflicts in the Workplace, Relatio
Editor: Communication Excellence
Fecha de publicaci�n: 2020
Idioma: Ingl�s
ISBN 10: 1647800471
ISBN 13: 9781647800475
Encuadernaci�n: Paperback
Estado: Very Good
Estado de la sobrecubierta: No Jacket
Peso: 0,48 libras

Acerca de

Sinopsis

Discover Expert Ways to Resolve Conflicts Stress-free and Peacefully

Have you ever been so angry at someone that you shouted mean things in his/her face? Or has it been done to you?

Did you find yourself in a situation where you don’t know how to respond to someone’s anger?

Did you ever feel bad for days after a certain conflict, worried you’ve damaged the relationship with that person?

Have you ever felt remorse or regret after engaging in an argument with someone? Or worried for days and weeks because it probably has caused irreparable damage to the relationship?

We have all went through at least one of those situations. Throughout our lives, we enter conflicts with our family members, friends, work colleagues, and other people. And that often leaves us drained, stressed, and depressed.

But conflicts are a normal common occurrence. Even if you are the type of person who doesn’t like engaging in conflicts, you simply can’t avoid it.

But don’t fret!

Conflicts shouldn’t be all the same. We can resolve conflicts in a non-violent and peaceful way without looking back with regrets. This book is written to change your outlook on conflicts!

One of the most important communication skills we can acquire is conflict resolution skills. This book shows you the proven methods and techniques to manage any conflict. You can learn and use them for your own personal growth and for developing emotional intelligence to improve the quality of your life and relationships.

This guide will help you control your emotions, put a leash on your impulsive reactions, and teach you how to resolve conflict in a calm, peaceful, and effective way, whether in the workplace, in your marriage, or with family and friends.

What you’ll be able to do after you read this book:

Understand the different types of conflict and how to deal with each accordingly
Analyze where conflict is coming from
Recognize different stages of conflict and your emotional state
Control how you react to certain triggers and avoid emotional outbursts
Develop your emotional intelligence
Emerge as a winner without disrupting your internal peace
Avoid unhealthy ways people deal with conflicts
Build stronger relationships based on trust and respect
Use empathy to understand another’s emotions and act compassionately
Master the verbal communication technique for resolving conflict
Use your body language to emphasize what you truly mean
Achieve peace and harmony in your relationships
Negotiate and mediate intelligently

We tend to push unresolved issues under the carpet and suppress our emotions because we feel like it will help resolve a conflict peacefully. If you’ve ever done this, you need this book to show you just how much damage you’re unintentionally doing to yourself and to the people you care about by doing it. Avoiding conflict is not healthy. Even if you’re a naturally calm, relaxed person, there are situations when your voice should be heard, and this book will help you recognize those situations and deal with them.

Do you want to build strong, healthy relationships, resolve conflict in a constructive, peaceful way, and bring harmony to your professional and personal life?

Scroll up and click on ‘Buy Now with 1-Click’ and Get Your Copy!

Acerca del autor

"I've heard it countless times when I was a kid and even when I was growing up, "just smile". Maybe I heard it more than any of you did, that's because I rarely smile. I'm one of those introverts, and I'm not saying all introverts are as totally clueless as I am when it comes to facial expressions. I was literally bad in all sorts of expression, both body and verbal expression. I was often misunderstood. So, I focused more on expressing myself in other forms of expression which is music, writing, and the arts. It was cool for a while, I enjoyed sharing it with a couple of close friends. I've lived my youth pretty much with ideas, concepts, and imagination in my head. I got brilliant ideas and thought that's enough to get me to college. I nailed writing the application for business school until I was called for an interview. Guess what? It was terrible, and I barely made it through, but somehow I did. I vowed I'd jump into entrepreneurship and put up my own company right after college so I could skip being in that same situation. I hated interviews. I also struggled with presentations back in college, and I'm happy that I often did it with a team. I was always "the brain" who's got all the major inputs in terms of conceptualization and ideas. But then somebody had to do the presentation, and I was just happy there's always someone "gifted" with that talent in my team to do it for me. I just had to give all the praises people give to that someone, he deserves it. But at the back of my head, "What do I deserve?" At some point, right at the culminating part of all our endeavors, we will be faced with our very own reality. Before graduation, I realized it's not okay to be just on the side lines. It's not okay to let someone do your dream for you. I had to do a final presentation on my own and I knew I had to do it for myself. It felt like a hard battle between what I knew who I am in the inside and the lack of who I am on the outside. I had to take a hard look at myself in the mirror everyday and funny that I needed to tell myself to just smile. I didn't even know that smile, I never even bothered looking at myself with that for a while. I started thinking what others could be thinking. Being that conscious was hell but truly enlightening. I began studying keynote speakers, what do they have? I've observed the best talented presenters in class, what keeps their audience engaged in their every move and what they have to say? Soon I found myself attending conventions, business related, but I was taking serious note of the speakers. Until I found myself a real inspiration who has become one of my mentors. First thing I did right off college is not to try to escape interviews. In fact, I challenged myself to apply for a PR internship. My writing was a stand out in the field, but it also came with a hard knock on my interpersonal communication skills. You just got to face it. Face your fears and just smile. Today, I'm a keynote speaker myself, a communication coach, and a PR expert to several multinational brands worldwide. I have found my real passion in sharing the message that anyone can do it. Communication is not an innate gift but a skill anyone can learn. The desire to learn to "be better" is the one that's inherent in all of us. I'm here to show you the ticket to discover the world behind that fear by showing you effective ways to communicate even when you're anxious about it. I have faced the same fears in my career and personal life, we all face it maybe just in varying levels. What is important is to be able to prepare yourself to cope in these situations. Maybe you've suffered from a mistake before and you want a different outcome this time. Communication is not a fiend but a friend. If you can work it in your favor, then expect positive outcomes".

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

Descripci�n de la librer�a

ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.

Ver la p�gina web de la librer�a

Informaci�n empresarial del vendedor

Thrift Books Global LLC
18300 Cascade Ave S, Ste 150, Tukwila, WA, 98188, U.S.A.

Condiciones de venta y env�o

Condiciones de venta

We guarantee the condition of every book as it's described on the Abebooks website. If you're dissatisfied with your purchase or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the "Ask bookseller a question" link to contact us and we'll be happy to assist you.

Derecho a cancelaci�n

Si eres un consumidor puedes cancelar el presente contrato de acuerdo con lo indicado a continuaci�n. Son consumidores las personas f�sicas que act�en con un prop�sito ajeno a su actividad comercial, empresarial, oficio o profesi�n.

Documento de informaci�n al consumidor y usuario sobre el desistimiento

Derecho de desistimiento:

Tienes derecho a desistir del presente contrato en un plazo de 14 d�as naturales sin necesidad de justificaci�n.

El plazo de desistimiento expirar� a los 14 d�as naturales del d�a en que t� o un tercero que hayas indicado, distinto del transportista, adquiera la posesi�n material del �ltimo bien, componente o pieza.

Para ejercer el derecho de desistimiento, deber�s notificarnos a Blue Cloud Books, 1511 S. 47th Ave, Suite 600, 85043, Phoenix, Arizona, U.S.A., 1 253-275-2251, de tu decisi�n de desistir del contrato a trav�s de una declaraci�n inequ�voca (por ejemplo, una carta enviada por correo postal, fax o correo electr�nico). Podr�s utilizar el modelo de formulario de desistimiento que figura a continuaci�n, aunque su uso no es obligatorio. Tienes asimismo la opci�n de cumplimentar y enviar electr�nicamente el modelo de formulario de desistimiento o cualquier otra declaraci�n inequ�voca a trav�s de nuestro sitio web a "Mis pedidos" en "Mi cuenta". Si recurres a esta opci�n, te comunicaremos sin demora en un soporte duradero (por ejemplo, por correo electr�nico) la recepci�n de dicho desistimiento.

Para cumplir el plazo de desistimiento, basta con que la comunicaci�n relativa al ejercicio por tu parte de este derecho sea enviada antes de que venza el plazo correspondiente.

Consecuencias del desistimiento:

En caso de desistimiento por tu parte, te devolveremos todos los pagos recibidos de ti, incluidos los gastos de entrega (con la excepci�n de los gastos adicionales resultantes de la elecci�n por tu parte de una modalidad de entrega diferente a la modalidad menos costosa de entrega ordinaria que ofrezcamos) sin ninguna demora indebida y, en todo caso, a m�s tardar 14 d�as naturales a partir de la fecha en la que se nos informes de tu decisi�n de desistir del presente contrato. Procederemos a efectuar dicho reembolso utilizando el mismo medio de pago empleado por ti para la transacci�n inicial, a no ser que hayas dispuesto expresamente lo contrario; en todo caso, no incurrir�s en ning�n gasto como consecuencia del reembolso.

Podremos retenerte el reembolso hasta haber recibido los bienes, o hasta que hayas presentado una prueba de la devoluci�n de los mismos, seg�n qu� condici�n se cumpla primero. Deber�s devolvernos o entregarnos directamente los bienes a Blue Cloud Books, Blue Cloud Books ATTN: Returns, 2337 Centerline Industrial Dr, 63146, St. Louis, Missouri, U.S.A., 1 253-275-2251, sin ninguna demora indebida y, en cualquier caso, a m�s tardar en el plazo de 14 d�as naturales a partir de la fecha en que nos comuniques tu decisi�n de desistimiento del contrato. Se considerar� cumplido el plazo si efect�as la devoluci�n de los bienes antes de que haya concluido dicho plazo. Deber�s asumir el coste directo de devoluci�n de los bienes. Solo ser�s responsable de la disminuci�n de valor de los bienes resultante de una manipulaci�n distinta a la necesaria para establecer la naturaleza, las caracter�sticas y el funcionamiento de los bienes.

Excepciones al derecho de desistimiento:

La entrega de peri�dicos, publicaciones especializadas o revistas con la excepci�n de contratos de suscripci�n; y
La entrega de contenido digital (incluyendo apps, software digital e-books, MP3, etc.) que no hubiera sido entregado en un medio tangible (por ejemplo: CD o DVD), si al realizar tu pedido has aceptado que podemos proceder al env�o del producto y que no resulta posible su cancelaci�n una vez comienza la entrega.

Modelo de formulario de desistimiento

(S�lo debe cumplimentar y enviar el presente formulario si desea desistir del contrato)

A la atenci�n de: (Blue Cloud Books, 1511 S. 47th Ave, Suite 600, 85043, Phoenix, Arizona, U.S.A., 1 253-275-2251)

Por la presente le comunico/comunicamos* que desisto de mi/desistimos de nuestro* contrato de venta del siguiente bien/prestaci�n del siguiente servicio*

Pedido el/recibido el*:

Nombre del consumidor y usuario o de los consumidores y usuarios:

Domicilio del consumidor y usuario o de los consumidores y usuarios:

Firma del consumidor y usuario o de los consumidores y usuarios (solo si el presente formulario se presenta en papel):

Fecha:

* Eliminar en su caso

Condiciones de env�o

All domestic Standard and Expedited shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.

2-Day Shipping is delivered by UPS, which does not deliver to PO boxes.

International shipments are tendered to the local postal service in the destination country for final delivery – we do not use courier services for international deliveries.

Tarifas de env�o en Estados Unidos de America

Tarifas de env�o en Estados Unidos de America
Cantidad del pedido	De 4 a 8 d�as h�biles	De 4 a 8 d�as h�biles
Primer art�culo	EUR 0.00	EUR 0.00

Los plazos de entrega los establecen los vendedores y var�an seg�n el transportista y la ubicaci�n. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relaci�n con cargos adicionales para cubrir cualquier aumento en los costes de env�o de los art�culos.