Sarah Lawson and her parents walked nervously down thecrowded streets as dozens of ragtag gunmen carefully scrutinizedthe crowd from both sides of the road. In the cool morning mistshe could feel the warm blood running through her veins. Herheart rate seemed to triple, and the muscles in her stomach andlegs grew tense. She was sweating heavily, the drops rolling downher skin under her jean jacket and pants.

In spite of her fear and discomfort, Sarah tried to lookcomposed. The traumatic experience of the previous night wasstill fresh on her mind; the deafening sound of guns and bombsstill reverberated in her ears, as if the action were taking placenear her. Never had she been so frightened and confused. Herthoughts ran randomly.

She had been begging her parents to leave the capitalamidst rumors of rebel advances toward its suburbs. The rebelswere reported to be extremely fierce and heartless, institutinga reign of terror in the areas under their grip. Everywhere therewas whispering about panic-stricken government soldiersdeserting their posts and fleeing before the advancing rebels.The rebels were tactically superior, physically strong, andwillfully courageous—qualities allegedly enhanced during theirtime of training abroad, when witch doctors injected powerfulcharms into their veins. This made them fearless, reckless, andunrivalled, especially before the poorly equipped and demoralizedgovernment soldiers. Such constant rumors created a forebodingatmosphere that dampened the hopes of even the most optimisticloyalist of the regime. Many residents were already evacuating thesuburbs for fear of being caught up in the web of events.

All this made Sarah nervous. She began to fear for the safetyof her family. But her father, Peter Lawson, was headstrong,presumptuous, and perhaps brainwashed by the waves ofgovernment propaganda that adorned every newspaper headlineand punctuated every radio and television broadcast. He wasconvinced that the rebels would never reach the capital andadamant that he would never evacuate just because of somebaseless gossip being spread by enemies of progress.

Sarah's mother, Decontee, was perceptive, calculative, andsober. She always looked at all sides of an issue before formingan opinion. Though she wasn't one who took things for granted,she was not one to easily cave in to panic. This pragmatism wasprobably due to her missionary background, which had givenher more than just faith and religion. She had been adopted andbrought up by missionaries who had visited her village when shewas only three years old. They had fallen in love with her oneevening when they were conducting an evangelistic service andlittle Decontee was moved to do a solo in her vernacular. Theyhad negotiated with her parents to be allowed to take her alongto the city so that she could go to school and further develop hertalent.

Like Sarah, her mother had taken a keen interest in thepolitical unrest around her and had some feelings of foreboding.But she knew that it was useless trying to change her husband'smind. She had been married to him for nearly twenty-fouryears and knew him too well. Once his mind was made upabout a particular issue, it would take nothing short of divineintervention to dissuade him. Decontee had often joked withSarah that her father's head was as hard as a steel wall. So whenSarah started becoming frustrated over his intransigence, hermother just patted her on the back and consoled her with one ofher religious sayings: "God is in control. Let's give it all to him."

Sarah had obeyed sheepishly. Somehow she had borrowedsome of her mother's faith. Decontee's words might have beenclichéd, but they were difficult to argue against. Perhaps I'm beingtoo hysterical, Sarah had thought. I am only twenty-one years oldand naïve. Perhaps my mind is needlessly manufacturing fear andanxiety. Sarah had promised herself that she wouldn't air herfears anymore. Not until the events of the previous night, andher family's forceful eviction from their home, did she finallyconvince herself that her fears were, after all, justified—and thather parents, especially her father, were fools.

Hell had broken loose exactly ten minutes after the Lawsonshad said their evening prayer. At first they heard the faint soundof bombs echoing in the distance. As the clock ticked, the boomsgot louder and louder, closer and closer. With every bomb blastthe earth shook, shattering windows and sending householdobjects crashing to the floor. Soon the sound of bombing gaveway to an exchange of gunfire coming from every direction.Empty bullet shells fell on the roof like rain. It seemed as thoughtheir neighborhood had suddenly turned into a war zone, andtheir house was at the battlefront. Pandemonium broke out.Sarah's father dove under his bed. Sarah felt like her bowelswere about to break loose, but she was too afraid to go to thebathroom. Instead she and her mother threw themselves downon the red living room rug to avoid being hit by stray bullets.

Sarah looked at her mother and was surprised to see thatDecontee wasn't as shaken as Sarah had expected her to be. Infact, her mother's eyes were closed and her lips were moving,noiselessly reciting something. She's praying! Sarah thought. Iwish I had her faith, she sighed to herself as her eyes filled withtears.

The shooting went on for what seemed like an eternity,until the Lawsons heard strange voices in the yard. Soon therewas a loud banging on the front door, followed by threateningcommands.

"Who's here? Open up or I'll burn the house down!"

Sarah froze, not knowing whether to answer or run for cover.There was a brief silence followed by another bang and morethreatening commands. Decontee answered in a clear, calm tonethat told Sarah that her mother was not a bit scared.

"We are in here. Just wait a minute. I'm coming to open the door."

"Hurry up!" the person outside yelled.

"I have to find the keys. I'm coming," she replied. She pickedup the keys from a nearby table and started for the door, but thenshe hesitated. "Go get your father," she said to Sarah.

Sarah could not understand. Why had her mother askedher to go and fetch her father? Decontee obviously knew thatthe people outside were rebels who wanted nothing but to seeblood. She wanted to argue but thought it wasn't the proper timeand place. So she reserved comment and only shot her mother acutting glance before heading for the room where her father was.

"Daddy?" she half-whispered as she entered her parents'room. She got no response. A sheet was still neatly spread on theking-sized bed, over which hung a white night curtain to preventmosquitoes. The room was cold even though the air conditionerwas turned off. The scent of pineapple air freshener infused theair. Sarah called to her father again and peered underneath thebed. He wasn't there.

She opened the door to the master bathroom on the southend of the bedroom, but he was not there, either. Sarah wasnervous. She called to him again with a trembling voice.

"Shhh!" Her father gestured to her with his finger againsthis lips. "Where is your mother?" His voice was shaking too ashe emerged from the closet where he had taken refuge behind acluster of coats.

"She wants you outside," Sarah said straightaway.

"Outside?" he asked nervously. "Is there any trouble?" Helooked bewildered and visibly overwhelmed by the sudden turnof events.

Sarah was trying to remain calm. She began to answer whena loud, uncouth voice came from the direction of the living room.

"Who all here?" the man voice thundered in Liberian pidgin.

"Only my husband and my daughter and ..." Deconteestuttered. She was uncertain about the houseboy, and so she didnot mention him. He had vanished from the living room after thefamily prayer and did not say whether or not he was going home.

"You sure?"

"Yes, I think so. Only my husband and daughter."

"Where them er?" the man demanded.

"Peter, Sarah!" Decontee called out toward the bedroom.

"Someone wants to see you." She smiled at the fellow and gavehim a wink, which had no effect on his hostile posture.

In the bedroom, Sarah looked up at her father and saw fear inhis eyes. His hands were trembling and his knees were quivering.After a brief while, he managed to ask in an unsteady tone, "Wehave to go outside, don't we?"

She nodded and led the way to the living room, her fatherfollowing close behind.

The man with an AK-47 was standing before Decontee. Hehad the gruesome appearance of a sorcerer. He wore a wig firmlyheld to his head with a red piece of cloth. His face was paintedlike a warrior's, half charcoal-black and half chalk-white. Itwas evident from his sunken, red eyes that he was addicted tomarijuana.

He swung his small, sinewy body around as Sarah and herfather entered the living room. "Who es inside?" he demanded.

"No one else is inside," Sarah answered.

"Okay, if I fin anybody there, I kayy you," he threatened, hiseyes fastened on her suspiciously.

Two other gunmen joined them, looking equally frightening.

They began asking what Sarah thought were silly questions:they wanted to know the family's tribal background, politicalaffiliation, occupations, and so on. Sarah's mother did most of theanswering.

Everybody jumped when Sarah's alarm clock rang. Itsounded six times. The man who had come in first becamenervous.

"Wha tha?" he demanded, shuddering.

"That's the alarm clock in my room," Sarah replied.

"Wha thin call alarm?" he asked.

Sarah suppressed a chuckle. He doesn't even know what analarm is.

"The clock in my room rings after every hour. It's now aboutsix o'clock," she explained.

"You lie," he shouted, looking toward the bedroom. "If I finought somebody there, you die." With that he ordered the twoother gunmen to search the house.

The Lawsons held their breath as the men started for theinterior of the house, taking cover at every step like professionalcops on a mission to nab a hardened criminal. None of theLawsons knew for sure whether the houseboy had left. Peterwanted to tell them they'd made a mistake—that there was a boyworking for them, that they were not sure if he left the house,that maybe he was in one of the rooms, hiding. But somethingtold him that it was too dangerous to start giving conflictinginformation.

The gunmen returned to the living room with a clean sheet.Nothing suspicious. Each of the Lawsons took a deep breath ofrelief.

"Okay." The first man on the scene, who was apparentlytheir head, spoke. "This place da war zone. We still carrying outmopping up. It too dangerous to stay. You gat to leave."

"We understand that this place has become a war zone andit would be dangerous for us to stay," Decontee said gently. "Butwhere are we going to go, my son?"

"Jus pac few tins and fallow the people you see outside," theman replied, a little more polite now.

The family obeyed, packing a few personal things andwalking outside.

Sarah surveyed the sidewalks, scanning left and right fromthe corner of her eye, and saw corpses littering the roadside.Most of them appeared to have been soldiers killed in combat;their green camouflage uniforms were soaked crimson withblood that still oozed from their bodies. Sarah also noticedgunmen picking individuals out of the fear-stricken multitudethat swamped the street. Many of the people were begging as theywere being led away. She did not fully understand what was goingon, but something told her that those individuals were victims ofcollective guilt and that their friends and relatives would neversee them again.

Suddenly Sarah heard someone behind her calling her name.Her knees nearly buckled before she realized that the voicewas a familiar one. She turned and saw Musu, a classmate andfriend since childhood. Musu was sobbing—a reaction to thegeneral state of affairs, Sarah assumed. But then Musu drew closeenough to be heard. "They killed my father!" she said, her voicehalf-choked with tears. "All they accused him of was being part ofthe government."

She began to explain more, but Sarah's mother stopped herand patted her on the back.

"God will see you through, child," Decontee said to her.

Sarah felt a crushing fear that was immediately subdued byempathy for her friend. She was particularly afraid for her ownfather; her sense of foreboding made her heart beat even faster. Shethought that if the rebels killed Musu's father, who only workedwith the government but held no political office, how much worsewould it be for her own father, a senior government official?

"Daddy, I am really afraid for you!" she said, voicing her fear.

"Shhh, don't talk too loud! Some of the men among us mustbe listening," her father cautioned between clenched teeth.

"Don't forget what we discussed in the room, honey,"Decontee whispered. "If they ask your name—and I mean yourtribe—just say you are black American and you've been here withyour family for a long time, okay?"

"I haven't forgotten, Deck," Peter assured her, "even thoughmy heart is still in my throat lest someone recognize me."

"Let's leave it to God. I know he won't let us down," Deconteesaid firmly.

"I have faith, Daddy," Sarah said, buttressing her mother'sencouraging words.

"Well, I hope it works in wartime, my child," her father said.

"It works all the time," her mother said.

Decontee's words echoed in Sarah's ears for a long time asthey walked. There was something peculiar about her mother'sstatements that always put Sarah in an uncomfortable situation.She welcomed and appreciated the reassuring confidence withwhich her mother spoke, especially when uncertainty loomed.But then there was the guilt it brought—not guilt about someterrible sin Sarah had committed, but simply guilt about her ownshaky faith, or perhaps lack of faith.

It works all the time. Sarah repeated those words to herself.They sounded very profound. She thought about stories shehad read from the Bible, stories about mighty men of faith likeDaniel, Elijah, Meshach, and Abednego—men who held totheir convictions even during times of threatening calamity. Sherecalled the words of Jesus from Mark 11:23: "For verily I sayunto you, that whosoever shall say unto this mountain, be thouremoved, and be thou cast into the sea; and shall not doubt in hisheart, he shall believe that those things which he saith shall cometo pass; he shall have whatsoever he saith."

Now she wished she had such faith: she would havecommanded the nightmare unfolding before her to cease. Hereshe was with her parents and friends, going through this mentalanguish, consumed by fear of the uncertain. No, she thought, shewas not an apostle or a prophet at all. She was faithless.

Sarah awoke from her reveries when a gunman ahead of herroared a command at the approaching crowd.

"Everybody single-file!" The man was wearing a mask andbrandishing a dull machete.

The crowd had come to the notorious Zimbabwe checkpoint.No one knew why or how it came to be called that, but one thingwas evident about the place: it was manned by heartless rebelsknown for their swiftness in slicing the throats of many civilians.They scrutinized every soul passing through the gate. Thosesuspected of being sympathetic to the government or any othermember of the president's tribe were taken aside and executed.Others were taken to an unknown destination to face Some kindof justice.

The crowd formed two queues. Two gunmen meticulouslyscanned them, shouting at the crowd and hurling profanelanguage at them, and brutalizing those who, due to paralyzingfear, struggled to give appropriate answers to the gunmen's sillyquestions—questions that had no foundation in logic. Sometimesif the interviewee was particularly unlucky, he was branded andgiven to another group of bloodthirsty gunmen to be executed.

Sarah could hear her own heartbeat as the distance betweenher and the checkpoint narrowed. She was third in line; herfather was right behind her. Her mother and Musu formed partof the other queue and were also close to the two misanthropesmanning the checkpoint. Sarah turned and briefly studied herfather. His countenance had rapidly degenerated. There appearedto be no hope left in him; he knew that he was going to diebut for some miracle he did not believe in. He had never beena deeply religious man, even though he held top positions onchurch committees.

(Continues...)

Excerpted from WHEN the HEART DECIDES by George Gyude Wisner II. Copyright © 2013 George Gyude Wisner II. Excerpted by permission of iUniverse LLC.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

“Acerca de” puede pertenecer a otra edición de este título.

PBShop.store US

Wood Dale, IL, Estados Unidos de America

Vendedor de 5 estrellas

Vendedor de IberLibro desde 7 de abril de 2005

Tarifas de envío en Estados Unidos de America

Artículo	De 7 a 14 días hábiles	De 7 a 14 días hábiles
Primer artículo	EUR 0,00	EUR 0,00

Los plazos de entrega los establecen los vendedores y varían según el transportista y la ubicación. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relación con cargos adicionales para cubrir cualquier aumento en los costes de envío de los artículos.

Métodos de pago

Descripción de la tienda

We first started out as “The Paperback Exchange,” a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become “PBShop.” This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first visit or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.…

Especialidad

Hardbacks, Paperbacks

Información empresarial del vendedor

Pbshop.co.uk Ltd

Unit 22 Horcott Industrial Estate, Horcott Road
Fairford, Reino Unido GL7 4BX

Contactar con el vendedorVer los artículos de este vendedorVer la página principal del vendedor

Condiciones de venta

Returns Policy
We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.
If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.

Returns requested beyond this time will not be authorised.

Our team will provide full instructions on how to return your order and once received our returns department will process your refund.
Please note the cost to return any unwanted order to us is borne by the buyer.

Should your order arrive damaged, not as advertised or faulty, we must be advised of this within 14 days of delivery. Please contact us so we can find the best solution for you.

Our Customer Care Team can be contacted via emailing paperback-us@paperbackshop.co.uk, or by calling our UK Office on +441285 712 917. We are available 9:00am till 5:30pm GMT weekdays and 9:00am till 1:00pm GMT on Saturdays.

Derecho al desistimiento

Si es un consumidor, puede rescindir el contrato de acuerdo con lo siguiente. Por consumidor se entiende cualquier persona física que actúe con fines ajenos a su actividad comercial, empresarial, oficio o profesión.

Información sobre el derecho de desistimiento

Derecho legal de desistimiento

Tiene derecho a rescindir este contrato en un plazo de 14 días sin dar ningún motivo.

El periodo de desistimiento vencerá a los 14 días desde que usted, o un tercero que no sea el transportista e indicado por usted, adquiera la posesión física del último bien o del último lote o pieza.

Para ejercer el derecho de desistimiento, complete de forma electrónica y envíe una declaración clara en nuestro sitio web, desde "Mis compras" en "Mi cuenta". Le enviaremos sin demora un acuse de recibo de dicho desistimiento a través de un soporte duradero (por ejemplo, por correo electrónico).

Para cumplir con el plazo de desistimiento, basta con que envíe su comunicación relativa al ejercicio del derecho de desistimiento antes de que venza el periodo de desistimiento.

Efectos del desistimiento

Si rescinde este contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (excepto los gastos adicionales que surjan si elige un tipo de envío que no sea el tipo de envío estándar más económico que ofrecemos).

Podemos hacer una deducción del reembolso por la pérdida de valor de cualquier bien suministrado, si la pérdida es el resultado de una manipulación innecesaria por su parte.

Efectuaremos el reembolso sin demoras indebidas y, a más tardar, 14 días después de que se nos informe de su decisión de rescindir este contrato.

Efectuaremos el reembolso utilizando el mismo medio de pago que utilizó para la transacción inicial, a menos que haya acordado expresamente lo contrario; en cualquier caso, no incurrirá en ningún cargo como resultado de dicho reembolso.

Podremos retener el reembolso hasta que hayamos recibido los bienes o hasta que nos haya presentado una prueba de que los ha devuelto, lo que ocurra primero.

Deberá devolver los bienes o entregarlos a PBShop.store US, Springfield Gardens, New York, U.S.A., +44 1285 712917, sin demoras indebidas y, en cualquier caso, en un plazo máximo de 14 días a partir del día en que nos comunique su desistimiento del presente contrato. El plazo se cumple si devuelve la mercancía antes de que venza el periodo de 14 días. Tendrá que asumir los gastos directos de devolución de los bienes. Usted solo es responsable de la disminución del valor de los bienes como resultado de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.

Excepciones al derecho de desistimiento

El derecho de desistimiento no se aplica a lo siguiente:

La entrega de periódicos, diarios o revistas, con la excepción de los contratos de suscripción; y
El suministro de contenido digital que no se proporcione en un soporte tangible (por ejemplo, en un CD o DVD) si, al hacer el pedido, aceptó que podíamos empezar a entregarlo y que no podría desistir una vez iniciada la entrega.

Condiciones de envío

Books are shipped from our US or UK warehouses. Delivery estimates allow for delivery from either location.

Privacidad y seguridad

We are committed to protecting the privacy and security of personal data. This policy tells you how we will collect and use your personal data, and what you should expect in respect of the personal information about you that we have collected.

We are PBShop.co.uk Limited (registered in England & Wales with Company No: 9366362). Our registered office is at Swatton Barn, Badbury, Swindon, SN4 0EU, United Kingdom.

The person with responsibility for our data protection compliance is the Managing Director and they can be contacted via email at help@pbshop.store.

We are the data controller of the personal data that we keep and use, and we are therefore responsible for making sure that our systems, processes and people comply with the relevant data protection laws in respect of that personal data.

We will act in respect of personal data to comply with the six principles of the General Data Protection Regulation (“GDPR”), which are:

Lawfulness, fairness and transparency;
Purpose limitation;
Data minimisation;
Accuracy;
Storage limitation;
Integrity and confidentiality.
You have rights in respect of how your personal data can be processed; these include the right to request:

a copy of your personal data;
that inaccurate data is rectified; and
that your personal data is, in certain circumstances, erased or restricted.
You have the right to complain to the Information Commissioner, which you can do by contacting the Information Commissioner’s Office (ICO) directly. Full contact details, including a helpline number, can be found on the ICO website (www.ico.org.uk). This website also has useful information on your rights and our obligations. However, please raise any concerns or issues with us first so that we may deal with this as quickly as possible for you.

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
We collect and process data for the following reasons:

personal data collected and created in relation to our selling books and other items; and
personal data relating to our people (which means those people working for our company, or providing services to us, or potentially working or providing services to us, including employees, consultants, temporary or casual workers and contractors).
All of our people are required to abide by our Privacy Policy when handling personal data, and are provided with appropriate data protection training. Any breach of data protection will be taken seriously, and may result in disciplinary action.

Selling books and other items
COLLECTION:
We will collect personal information which may include names, addresses and other information for our customers. This will be done for the management of the commercial relationship with our customers.

We may collect this personal data from you directly, and also from third parties, including publicly available third party sources. Additional personal data will be collected as it is created by or supplied to us in the course of anything we do for you.

USE:
We will use the personal data in the course of making sales and to comply with requirements that we are required to undertake.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

in performance of a contract (the agreement to sell books and other items); and/or
compliance with a legal obligation; and/or
vital interests of the data subject; and/or
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal data in the following situations, which are likely to be far less common:

where we need to protect your interests (or someone else’s interests);
where it is needed in the public interest or for official purposes.
DISCLOSURE:
We may share personal data with third parties as is necessary in the sale of books and other items, including to third party providers who deliver services to support the operation of our company.

In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:
We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. Normally, our retention period for personal data collected for this purpose is a minimum of 6 years after the end of the period that we are selling books and other items.

Our people
COLLECTION:
We will collect names, addresses, contact details, education and employment history, identity and other background checks (which may include appropriate criminal and financial checks and confirmation of the right to work in the UK), marital status and information on next of kin and dependents, financial information (such as bank details and NI numbers), date of birth, gender, a copy of your passport and driving licence, performance information and compensation history, recruitment information (including references), salary, benefits, pension and annual leave information, disciplinary and grievance information, photographs, information about your use of our information and communications systems and CCTV footage or other information obtained through electronic means.

We may collect and use special categories of personal data as required in the carrying out of obligations and exercising specific rights of us or the data subject in the field of employment. This may include information relating to matters such as health, racial origin, religious belief and offences or alleged offences.

Personal data may be collected from you during the selection process (for example via your application form and CV) and during your employment (including holiday forms, expense claims, performance reviews, any disciplinary or grievance processes), or from third parties, including referees, health service providers, background check providers.

USE:
Personal data of our people will be used for HR administration and management, both in respect of the selection of people to work for us (including suitability, eligibility and/or fitness to work), and those who do work for us, to include learning and development, disciplinary and security (of people, offices and data) requirements, providing and liaising with benefits providers, business management and planning (including accounting and auditing), paying you and dealing with tax and NI deductions, assessing and deciding on salary reviews and compensation, conducting performance reviews and managing performance, dealing with legal disputes involving you or others, preventing fraud, monitoring your use of our information and communications systems, ensuring compliance with our policies, and equal opportunities monitoring.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

In performance of a contract with you; and/or
compliance with a legal obligation; and/or
vital interests of the data subject; and/or
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal data in the following situations, which are likely to be less common:

where we need to protect your interests (or someone else’s interests);
where it is needed in the public interest or for official purposes.
In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

In respect of special categories of personal data, we may process this in the following circumstances:

in limited circumstances with your explicit written consent; and/or
where we need to carry out our legal obligations and in line with our policies; and/or
where it is needed in the public interest (such as for equal opportunities monitoring or in relation to our occupational pension scheme), and in line with our policies; and/or
where it is needed to assess your working capacity on health grounds, subject to appropriate confidentiality safeguards.
Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your (or someone else’s) interests and you are not capable of giving your consent, or where you have already made the information public. We may also process such information about our people (or former people) in the course of our legitimate business activities with the appropriate safeguards.

The special categories of personal data may be used in the following ways:

in relation to leaves of absence, to comply with employment and other laws;
in relation to your physical or mental health, or disability status, to ensure your health and safety in the workplace and to assess your fitness to work, to monitor, manage and administer benefits and absences;
in relation to your race, national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
DISCLOSURE:
Personal data may be transferred to service providers who support the operation of our business (such as payroll service providers), to other third parties reasonably necessary in the conduct of our business (including insurers, professional advisors, regulators). These third parties may be acting as processor, or controller of personal data in their own right.

RETENTION PERIOD:
We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. We will normally keep personal data of applicants who we do not employ for six months after we receive it.

We will keep personal data of employees throughout your employment and normally for a minimum of six years after your employment ends.

Changes to your personal data
It is very important that the personal information that we hold about you is accurate and current. Please tell us if your personal information changes during your relationship with us.

Data Security
We have put in place measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those of our people and other third parties who have a business need to know. They will only process your personal data on our instructions and where they have agreed to treat the information confidentially and to keep it secure. We have put in place procedures to deal with any suspected data security breach and will notify you and the ICO of a suspected breach where we are legally required to do so.

Where we store your personal data
We principally store data, both electronically and on file, at our office.

Personal data may be transferred outside of the EEA by processors acting on our behalf. For transfers to countries not considered adequate by the EC, we will ensure that personal data is adequately protected, as required by the GDPR. This would include by use of the Standard Contractual Clauses adopted by the EC to protect personal data.

Your rights
Under certain circumstances, you have the right by law to request:

access to your personal data. This enables you to ask to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it.
correction of the personal data that we hold about you.
erasure of your personal data.
object to processing of your personal data where we are relying on our legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
restriction of processing of your personal data.
transfer of your personal data to another party.
Links from our website
Our website may, from time to time, contain links to and from the websites of third parties that we permit to make such links. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We recommend that you check these policies before you submit any personal data to these websites.

CHANGES TO THIS PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on our website, so please ensure that you are viewing the correct version.

Please contact us if you have any questions, comments or requests regarding this Privacy Policy.

Last amended May 2021.

When the Heart Decides

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WHEN the HEART DECIDES

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CHAPTER 1