What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. Este artículo no está disponible.
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Idioma: inglés
Editorial: Amacom Books, 2008
- Tapa dura
- Nuevo
Librería: SMASS Sellers, IRVING, TX, Estados Unidos de AmericaSMASS Sellers
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Vendedor de IberLibro desde 22 de febrero de 2022
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Brand New Original US Edition. Customer service! Satisfaction Guaranteed.
N° de ref. del artículo SNTA-201225
- Título
- What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service
- Autor
- Gallagher, Richard S.
- Editorial
- Amacom Books
- Año de publicación
- 2008
- Estado
- New
- Encuadernación
- Encuadernación de tapa dura
- Idioma
- inglés
- ISBN 10
- 0814410553
- ISBN 13
- 9780814410554
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine takes twenty humorous stories based on Aesop’s fables and uses them to illustrate fundamental principles of good customer service.
This charming, delightful guide follows each story with a short discussion rich with real-world-examples, and iluminating topics from building customer relationships, to how to motivate a service team. Fun, quick, and constructive, this is a guide anyone involved in customer service will want to add to their library.
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Acerca del autor
Richard S. Gallagher (Newfield, NY) is an authority on communications skills and workplace culture. His previous books include Great Customer Connections. A former customer service executive who is now a popular corporate trainer and public speaker, he specializes in the mechanics of customer interaction.
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