What Customers Really Want : How to Bridge the Gap Between What Your Organization Offers and What Your Clients Crave. Este artículo no está disponible.
Idioma: inglés
Editorial: Thomas Nelson Inc, 2005
- Tapa dura
- Usado
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de AmericaThriftBooks-Atlanta
Vendedor de AbeBooks desde 24 de marzo de 2009
Condición: Usado - Bueno
EUR 5,74
Descripción del artículo del vendedor
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
N° de ref. del artículo G0785211985I4N00
- Título
- What Customers Really Want : How to Bridge the Gap Between What Your Organization Offers and What Your Clients Crave
- Autor
- Scott McKain
- Editorial
- Thomas Nelson Inc
- Año de publicación
- 2005
- Estado
- Very Good
- Sobrecubierta
- No Jacket
- Encuadernación
- Hardcover
- Idioma
- inglés
- ISBN 10
- 0785211985
- ISBN 13
- 9780785211983
- Peso del artículo
- 0,94 libras
Scott McKain's experience as vice chairman of a rapidly growing $100 million organization, and his client relationships with the world's leading organizations, have convinced him that there is a stunning difference between what customers want and what most organizations offer. This widening gulf creates dissatisfaction, distrust, and-worst of all for any business-disloyalty.
What customers really want today is a superior client experience. Sure, they want good service, a good product, and a good price. But what creates client loyalty is the connection created by organizations through the use of these elements along with personalization, differentiation, and emotion.
“Sinopsis” puede pertenecer a otra edición de este título.
Reseña del editor
Scott McKain's experience as vice chairman of a rapidly growing $100 million organization, and his client relationships with the world's leading organizations, have convinced him that there is a stunning difference between what customers want and what most organizations offer. This widening gulf creates dissatisfaction, distrust, and-worst of all for any business-disloyalty.
What customers really want today is a superior client experience. Sure, they want good service, a good product, and a good price. But what creates client loyalty is the connection created by organizations through the use of these elements along with personalization, differentiation, and emotion.
“Acerca de” puede pertenecer a otra edición de este título.