Using Focus Groups to Listen, Learn, and Lead in Higher Education presents an easy-to-use 6-step guide to help leaders in higher education listen to and learn from their stakeholders in order to enhance decision making.

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Mona J.E. Danner is Professor and Chair of Sociology and Criminal Justice at Old Dominion University. Dr. Danner has also served as Associate Dean of the College of Arts and Letters, Director of the MA in Applied Sociology and the PhD in Criminology & Criminal Justice programs, and has been active in service at all levels throughout the university including working with focus groups across campus. Social inequalities, crime control policies, and globalization comprise her teaching and research interests. She has published in those fields and presented research at conferences throughout the U.S., in Europe, Latin America, and Australia, and at the NGO Forum held in conjunction with the United Nations Conference on Women in 1995 in Beijing, China. Dr. Danner has also published op-eds and been featured in television and radio interviews and been quoted by the popular print media. J. Worth Pickering retired as Assistant Vice President for Assessment at Old Dominion University where he worked for more 30 years. He now works for ODU as a part-time consultant. Prior to his appointment as AVP, he held the position of Director of Assessment and has also worked in Student Services Research and served in the Counseling Center as a career counselor. Dr. Pickering co-led the development of the focus group process at ODU over the last 20 years and has led a variety of focus group projects in which we have conducted more than 100 focus groups during that time. Dr. Pickering has taught graduate courses in career development and student development as well as research and assessment at ODU. His primary research interests are in the areas of student success and student learning. In addition to his work at ODU, Dr. Pickering regularly consults with other institutions and conducts workshops at regional and national conferences. He has published articles and book chapters in the areas of student learning, student success, and assessment. Tisha M. Paredes is Assistant Vice

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We first started out as ?The Paperback Exchange,? a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become ?PBShop.? This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first visit or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.

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