The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
Idioma: inglés
Editorial: Forefront Books, 2023
- Tapa dura
- Usado
Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de AmericaWorld of Books (was SecondSale)
Vendedor de IberLibro desde 20 de diciembre de 2007
Condición: Usado - Aceptable
EUR 5,38
Cantidad disponible: 1 disponible
Añadir al carritoDescripción del artículo del vendedor
In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today's changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? I've received great service from companies that I know didn't give a damn about my business. You have, too, I'll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization's inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don't Make It Right . . . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activity -- or asks their employees to invest in an activity -- in which they had little interest. Your company believes that you are its most important asset! If you are investing your own resources reading this book, that means you're taking the most important step any of us can ever take -- a step toward personal growth. You wouldn't read this book if all you want to do is tread water and remain the same. You must take personal responsibility for how you engage your customers -- let me show you how. …
N° de ref. del artículo 00088040758
- Título
- The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
- Autor
- Scott Mckain
- Editorial
- Forefront Books
- Año de publicación
- 2023
- Estado
- Good
- Encuadernación
- Hardback
- Idioma
- inglés
- ISBN 10
- 1637632126
- ISBN 13
- 9781637632123
When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember?
I've received great service from companies that I know didn't give a damn about my business. You have, too, I'll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization's inferior approach and lack of values.
There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with--and try to learn how--business has been changed forever, the level at which we connect with customers has never been more important.
The five steps to creating an Ultimate Customer Experience are:
1. Don't Make It Right . . . GET It Right!
2. Make a Great Impression
3. Serve with Empathy
4. Connect with Emotion
5. Take Personal Responsibility
If your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activity--or asks their employees to invest in an activity--in which they had little interest. Your company believes that you are its most important asset!
If you are investing your own resources reading this book, that means you're taking the most important step any of us can ever take--a step toward personal growth. You wouldn't read this book if all you want to do is tread water and remain the same.
You must take personal responsibility for how you engage your customers--let me show you how.
“Sinopsis” puede pertenecer a otra edición de este título.
Acerca del autor
He has spoken on platforms in all fifty US states and forty countries. His audience members have ranged from the president on the White House lawn to farmers in a small hut with a dirt floor in Brazil. His clients include the icons of global business: SAP, Cisco, Apple, Porsche, Fairmont, CDW, Canyon Ranch, BMW, and many more.
He is the founder of the Distinction Institute and is one of the most requested and iconic professional speakers in the world.
He and his wife, Tammy, live in Las Vegas, Nevada.
“Acerca de” puede pertenecer a otra edición de este título.
World of Books (was SecondSale)
Montgomery, IL, Estados Unidos de America
Vendedor de IberLibro desde 20 de diciembre de 2007
Tarifas de envío en Estados Unidos de America
| Artículo | De 4 a 12 días hábiles | De 3 a 6 días hábiles |
|---|---|---|
| Primer artículo | EUR 0,00 | EUR 9,91 |
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …
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SBYB, Inc.
900 Knell Rd
Montgomery, IL Estados Unidos de America 60538
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