Tourist Customer Service Satisfaction: An Encounter Approach (Advances in Tourism)
Idioma: inglés
Editorial: Routledge, 2010
- Tapa dura
- Usado
Librería: Textbook Bookie, Little Rock, AR, Estados Unidos de AmericaTextbook Bookie
Vendedor de IberLibro desde 5 de octubre de 2026
Condición: Usado - Aceptable
EUR 35,39
Cantidad disponible: 3 disponibles
Añadir al carritoDescripción del artículo del vendedor
Book in Good condition.
N° de ref. del artículo 9780415578042-good
- Título
- Tourist Customer Service Satisfaction: An Encounter Approach (Advances in Tourism)
- Autor
- Noe, Francis; Uysal, Muzaffer; Magnini, Vincent
- Editorial
- Routledge
- Año de publicación
- 2010
- Estado
- Good
- Encuadernación
- Hardcover
- Idioma
- inglés
- ISBN 10
- 0415578043
- ISBN 13
- 9780415578042
- Serie
- Libro 5 de 13: Advances in Tourism
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider’s role performance. The book uses encounter theory to examine the customer - provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee - centric competitive advantage in this sector can be achieved in various markets.
This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.
“Sinopsis” puede pertenecer a otra edición de este título.
Acerca del autor
Francis P. Noe Ph.D. is the retired Southeast Regional Social Scientist for the National Park Service, U.S. Dept. of Interior. His work focused on social satisfaction surveys and studies measuring the public’s perceptions, attitudes and values toward facilities, services and programs. The results not only provided applied information for NPS management but were relevant to the recreation and tourism industries.
Dr. Uysal, Professor of Tourism in the Department of Hospitality and Tourism Management – Pamplin College of Business at Virginia Polytechnic Institute and State University, has extensive experience in the travel and tourism field. He is a member of the International Academy for the Study of Tourism, the Academy of Leisure Sciences, and serves as co-editor of Tourism Analysis: an Interdisciplinary journal. In addition, he sits on the editorial boards of several journals, including Journal of Travel Research, and Annals of Tourism Research as resource editor. He received a number of awards for research, excellence in international education, and teaching excellence. His current research interests center on tourism demand/supply interaction, tourism development, and QOL research in tourism.
Vincent P. Magnini is an Assistant Professor of Hospitality Marketing (Ph.D., Old Dominion University), Department of Hospitality and Tourism Management, Virginia Polytechnic Institute and State University (Virginia Tech). He has significant expertise in the area of customer satisfaction in service settings, authoring or co-authoring numerous articles in hospitality, marketing, and management journals on the subject. He serves on the editorial boards of the Cornell Hospitality Quarterly and the Journal of Vacation Marketing. He has also received a number of awards for Research, Institutional Leadership Ability, and Teaching Excellence. His current research interests focus on blending marketing and strategic management theories with the intent of identifying opportunities for sustainable competitive advantage for hospitality and tourism firms.
“Acerca de” puede pertenecer a otra edición de este título.
Textbook Bookie
Little Rock, AR, Estados Unidos de America
Vendedor de IberLibro desde 5 de octubre de 2026
Tarifas de envío en Estados Unidos de America
| Artículo | De 7 a 14 días hábiles | De 3 a 6 días hábiles |
|---|---|---|
| Primer artículo | EUR 3,79 | EUR 6,25 |
Métodos de pago
Descripción de la tienda
Your trusted source for textbooks for nearly 28 years. Since 1998, Textbook Bookie and its affiliates have provided quality new and used textbooks at affordable prices. We take pride in accurate listings, fast shipping, and friendly, dependable customer service. Orders received before 12 PM CT ship the same business day. Orders received after 12 PM may ship the same day but are not guaranteed to ship until the next business day. If you have any questions or concerns with your order, please contact us through AbeBooks. We’re always happy to help! Thank you for choosing Textbook Bookie and its affiliates!…
Especialidad
TextbooksInformación empresarial del vendedor
Textbook Bookie
AR, Estados Unidos de America
Condiciones de venta
We have a 14 day return policy. The return must be postmarked within 14 days of the delivery date. If you are unable to have the item postmarked within 14 days of the delivery date, please contact us for further information. Once the item has been returned, we will initiate an item-only refund (shipping costs are non- refundable). The item must be returned in the same condition as it was advertised. Please contact us prior to returning the item if the condition of the item received is not the same as the condition advertised. Items returned to other locations other then the one specified below will be subject to additional restocking fees. Items not postmarked within 14 days of delivery and received back in store during this time will also be subject to additional restocking fees. Please use Media Mail Shipping and obtain return tracking on all items being shipped back for return. Please do not mark the item "Return or Sender" or "Refuse." Please return the item to the address on the returns information for AbeBooks. If you have any questions regarding this return policy, please contact us prior to returning the item. Thank you for your understanding. Textbook Bookie 12123 Kanis Road Little Rock, AR 72211 501-217-4960 textbookbookie@texastext.net Customer Service Manager: Krystin
Derecho al desistimiento
Si es un consumidor, puede rescindir el contrato de acuerdo con lo siguiente. Por consumidor se entiende cualquier persona física que actúe con fines ajenos a su actividad comercial, empresarial, oficio o profesión.
Información sobre el derecho de desistimiento
Derecho legal de desistimiento
Tiene derecho a rescindir este contrato en un plazo de 14 días sin dar ningún motivo.
El periodo de desistimiento vencerá a los 14 días desde que usted, o un tercero que no sea el transportista e indicado por usted, adquiera la posesión física del último bien o del último lote o pieza.
Para ejercer el derecho de desistimiento, complete de forma electrónica y envíe una declaración clara en nuestro sitio web, desde "Mis compras" en "Mi cuenta". Le enviaremos sin demora un acuse de recibo de dicho desistimiento a través de un soporte duradero (por ejemplo, por correo electrónico).
Para cumplir con el plazo de desistimiento, basta con que envíe su comunicación relativa al ejercicio del derecho de desistimiento antes de que venza el periodo de desistimiento.
Efectos del desistimiento
Si rescinde este contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (excepto los gastos adicionales que surjan si elige un tipo de envío que no sea el tipo de envío estándar más económico que ofrecemos).
Podemos hacer una deducción del reembolso por la pérdida de valor de cualquier bien suministrado, si la pérdida es el resultado de una manipulación innecesaria por su parte.
Efectuaremos el reembolso sin demoras indebidas y, a más tardar, 14 días después de que se nos informe de su decisión de rescindir este contrato.
Efectuaremos el reembolso utilizando el mismo medio de pago que utilizó para la transacción inicial, a menos que haya acordado expresamente lo contrario; en cualquier caso, no incurrirá en ningún cargo como resultado de dicho reembolso.
Podremos retener el reembolso hasta que hayamos recibido los bienes o hasta que nos haya presentado una prueba de que los ha devuelto, lo que ocurra primero.
Deberá devolver los bienes o entregarlos a Textbook Bookie, Little Rock, Arkansas, U.S.A., sin demoras indebidas y, en cualquier caso, en un plazo máximo de 14 días a partir del día en que nos comunique su desistimiento del presente contrato. El plazo se cumple si devuelve la mercancía antes de que venza el periodo de 14 días. Tendrá que asumir los gastos directos de devolución de los bienes. Usted solo es responsable de la disminución del valor de los bienes como resultado de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.
Excepciones al derecho de desistimiento
El derecho de desistimiento no se aplica a lo siguiente:
- La entrega de periódicos, diarios o revistas, con la excepción de los contratos de suscripción; y
- El suministro de contenido digital que no se proporcione en un soporte tangible (por ejemplo, en un CD o DVD) si, al hacer el pedido, aceptó que podíamos empezar a entregarlo y que no podría desistir una vez iniciada la entrega.
Condiciones de envío
Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.