Ten Principles Behind Great Customer Experiences, The (Financial Times Series)
Watkinson, Matt
ISBN 10: 0273775081 ISBN 13: 9780273775089
Editorial: FT Publishing International, 2012
Usado
paperback
Librería:
Orion Tech, Kingwood, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Vendedor de AbeBooks desde 18 de febrero de 2015
Este artículo en concreto ya no está disponible.
Descripción
Descripción:
N° de ref. del artículo 0273775081-4-36364446
Sinopsis:
Create a great customer experience whoever you are. Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever. This book covers ten principles you can use to make real world improvements to your customers' experiences, whatever your business does and whoever you are. For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesn't need to be complicated or cost a fortune.
Acerca del autor:
Matt Watkinson is a designer and consultant who helps businesses get their customer experience right. He has worked with household names, design agencies and management consultancies at home in the UK, in Europe and America. Learn more about Matt at www.mattwatkinson.co.uk .
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Detalles bibliográficos
Título: Ten Principles Behind Great Customer ...
Editorial: FT Publishing International
Año de publicación: 2012
Encuadernación: paperback
Condición: Fair