The book will train new interviewers on all aspects of conducting telephone interviews. The volume will begin broadly, reviewing types of surveys, the interviewer's role in the survey process, research on survey research, ethics, laws that protect telephone interviewing, and respondents' rights. Series: Research Methods for the Social Sciences. Num Pages: 336 pages, black & white illustrations. BIC Classification: KJMV2. Category: (P) Professional & Vocational. Dimension: 235 x 181 x 18. Weight in Grams: 560. . 2007. 2nd Edition. Paperback. . . . . Books ship from the US and Ireland.

N� de ref. del art�culo V9780787986384

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Detalles bibliogr�ficos

T�tulo: The Telephone Interviewer s Handbook: How to Conduct Standardized Conversations
Editor: John Wiley & Sons Inc
Fecha de publicaci�n: 2007
Idioma: Ingl�s
ISBN 10: 0787986380
ISBN 13: 9780787986384
Encuadernaci�n: Encuadernaci�n de tapa blanda
Edici�n: 2� Edici�n
Estado: New

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Sinopsis

"Survey organizations should make this handbook an integral part of their training of telephone interviewers. It covers in a clear and direct manner all aspects of the interviewing process and incorporates the latest knowledge about what makes effective interviewers in today’s challenging survey environment."
―David R. Johnson, professor of sociology, human development and family studies, and demography and former director of the Survey Research Center, Penn State University and the Bureau of Sociological Research, University of Nebraska-Lincoln

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Patricia A. Gwartney, Ph.D., is professor of sociology at the University of Oregon, Eugene. An internationally known expert in the field of survey research, she was the founding director of the University of Oregon Survey Research Laboratory (OSRL).

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