Supervisor's Script Book

Raymond Dreyfack

ISBN 10: 0134601149 ISBN 13: 9780134601144

Editorial: Prentice-Hall, 1996

Idioma: Ingl�s

Usado Condici�n: Used Encuadernaci�n de tapa dura

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Descripci�n

pp. 334 1st Edition.

N� de ref. del art�culo 26497208

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Detalles bibliogr�ficos

T�tulo: Supervisor's Script Book
Editor: Prentice-Hall
Fecha de publicaci�n: 1996
Idioma: Ingl�s
ISBN 10: 0134601149
ISBN 13: 9780134601144
Encuadernaci�n: Encuadernaci�n de tapa dura
Estado: Used

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Sinopsis

Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.

Rese�a del editor

Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.

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