This is a skills-focused introductory textbook on supervisory management. This edition is a major revision; all chapters have been revised and updated. The text and all supplements are organized around the learning objectives to create a comprehensive teaching and testing system - an integrated learning system. This system allows instructors to customize lectures and exams around learning objectives and key concepts. The Instructor's Manual includes extensive lecture outlines. Students should find interesting chapter opening scenarios titled "You Make the Call", followed up by end of chapter "What Call Did You Make?". Skills applications are also included.

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