Strategies for Technical Communication in the Workplace

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Laura Gurak is Professor and Chair of the Department of Writing Studies at the University of Minnesota, where she teaches courses in technical and professional communication, digital literacies, and communication research. She received an M.S. in Technical Communication and Ph.D. in Communication and Rhetoric from Rensselaer Polytechnic Institute and is a recipient of the Society for Technical Communication’s Outstanding Article award. Prior to graduate school, Gurak worked as a technical writer for a number of companies; she continues to collaborate with workplace professionals through her department’s Industrial Affiliates Program. In addition to four textbooks, Gurak is author of two books from Yale University Press, co-editor of three edited collections, and author of many articles and commentaries.

John Lannon is Professor Emeritus and former Director of Writing at the University of Massachusetts Dartmouth, where he developed the undergraduate major in professional writing and co-developed the M.A. program in professional writing. He holds a B.S., M.A. & Ph.D. from the University of Massachusetts Amherst and received an NDEA Fellowship and a Fulbright Lectureship. He worked four years in biomedical science and technology with the U.S. Air Force, and an additional three years in medical laboratories. In addition to five textbooks in business communication, rhetoric, and technical communication, he is author or coauthor of book reviews, environmental publications, scripted training, and instructional software. He has served as a communications and training consultant in business, government, and education.