Words can hurt.
The same person who was verbally aggressive with you yesterday may be back again tomorrow.
This time, you'll be ready...
...and, you'll be confident, effective and even kind.

"I may know quite a bit about language, but feel as if I have never learnt (or been taught) about communication.I intend to read, and reread, and reread it for personal and social use."~Brian Donovan, Ireland

If you're looking for a way to "get even" with someone, this is not your book. Instead, The Soft Answer teaches you soft but highly effective skills that restore balance and give people a graceful way out of their needy, habitual aggression.

Someone who tries to get you riled up is in desperate need for your attention. This gives you an opportunity.
You can leave them enough space to make a better choice, and, surprisingly often, this is exactly what happens.

Change your conversations to win/win!

Everyone has been on the receiving end of verbal aggression, whether it's outright criticism, a backhanded compliment, a manipulative remark, or a socially awkward attempt at connecting. It may come from out of the blue, or bubble up in the middle of a conversation, even with someone we know well.
This can leave us feeling frustrated, angry, or hurt.
What can we do?

The lessons learned in T’ai Chi can teach us how to navigate our social relationships.
We cultivate awareness of what is going on within, and study being ‘in relation’: our limbs and joints in relation to each other, our relationship to our environment (the ground, the sky, the air around us), and our interactions with others. The philosophy of T’ai Chi guides us to seek and maintain balance in all of our dynamic relationships.

The Soft Answer provides you with techniques and strategies to handle uncomfortable social encounters and to restore balance by disempowering verbal aggression.

It can teach you to pay attention, start fresh, and find a third option that is neither fight nor flight.
It can help you to recognize the systems that we get embroiled in, and that bring unnecessary drama into our lives.
It can illuminate the pitfalls and show ways to change dysfunctional dynamics.
Most importantly, it can bring you back to the peace and comfort of the home that is you.

We invite you to give The Soft Answer a try.

"Excellent. You forced me to start exploring how I communicate (or, don't) with almost everyone I know, or meet, in the social world. It is never too late to learn, but learning to communicate? I should have learnt this many, many decades ago. Great work! The most remarkable thing for me is that my primary degree is in English and Journalism; my masters degree is in English language literacy; and my Ph.D. is in educational linguistics. I may know quite a bit about language, but feel as if I have never learnt (or been taught) about communication.I intend to read, and reread, and reread it for personal and social use."~Brian Donovan, Ireland

"Bravo! Brava! Bravi! You have done an excellent job of pulling together a lot of information—much of which was new to me. And then, to make it cohesive and useful in such a creative, encouraging way is positively brilliant. The T’ai Chi spirit infuses every aspect of it." ~EW

"…a great and important undertaking…where was this info 30 years ago?!! I might have saved me a lot of mental anguish, "stewing" and possibly suffering. I think HR departments all over the place will be interested. Companies pay tons of money to keep people calm and productive in the work place." ~ KF

"Something that's really needed in today's world. " ~ MKS

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

Descripci�n de la librer�a

This book is being offered by Goodwill, a non-profit organization. All funds raised are used to support the Goodwill which provides quality, effective employment training and basic education to individuals experiencing significant barriers to economic opportunity. Because Jobs Change Lives. Proceeds from the sale of these goods and financial donations from the community make it possible for us to operate our free job training programs. Your donations and purchases help support these important programs and make the community a better place for all of us.

Ver la p�gina web de la librer�a

Informaci�n empresarial del vendedor

Seattle Goodwill Industries
700 Dearborn PL S, Seattle, WA, 98144, U.S.A.

Condiciones de venta y env�o

Condiciones de venta

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Derecho al desistimiento

Si es un consumidor, puede rescindir el contrato de acuerdo con lo siguiente. Por consumidor se entiende cualquier persona f�sica que act�e con fines ajenos a su actividad comercial, empresarial, oficio o profesi�n.

Informaci�n sobre el derecho de desistimiento

Derecho legal de desistimiento

Tiene derecho a rescindir este contrato en un plazo de 14 d�as sin dar ning�n motivo.

El periodo de desistimiento vencer� a los 14 d�as desde que usted, o un tercero que no sea el transportista e indicado por usted, adquiera la posesi�n f�sica del �ltimo bien o del �ltimo lote o pieza.

Para ejercer el derecho de desistimiento, complete de forma electr�nica y env�e una declaraci�n clara en nuestro sitio web, desde "Mis compras" en "Mi cuenta". Le enviaremos sin demora un acuse de recibo de dicho desistimiento a trav�s de un soporte duradero (por ejemplo, por correo electr�nico).

Para cumplir con el plazo de desistimiento, basta con que env�e su comunicaci�n relativa al ejercicio del derecho de desistimiento antes de que venza el periodo de desistimiento.

Efectos del desistimiento

Si rescinde este contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de env�o (excepto los gastos adicionales que surjan si elige un tipo de env�o que no sea el tipo de env�o est�ndar m�s econ�mico que ofrecemos).

Podemos hacer una deducci�n del reembolso por la p�rdida de valor de cualquier bien suministrado, si la p�rdida es el resultado de una manipulaci�n innecesaria por su parte.

Efectuaremos el reembolso sin demoras indebidas y, a m�s tardar, 14 d�as despu�s de que se nos informe de su decisi�n de rescindir este contrato.

Efectuaremos el reembolso utilizando el mismo medio de pago que utiliz� para la transacci�n inicial, a menos que haya acordado expresamente lo contrario; en cualquier caso, no incurrir� en ning�n cargo como resultado de dicho reembolso.

Podremos retener el reembolso hasta que hayamos recibido los bienes o hasta que nos haya presentado una prueba de que los ha devuelto, lo que ocurra primero.

Deber� devolver los bienes o entregarlos a Evergreen Goodwill, Seattle, Washington, U.S.A., sin demoras indebidas y, en cualquier caso, en un plazo m�ximo de 14 d�as a partir del d�a en que nos comunique su desistimiento del presente contrato. El plazo se cumple si devuelve la mercanc�a antes de que venza el periodo de 14 d�as. Tendr� que asumir los gastos directos de devoluci�n de los bienes. Usted solo es responsable de la disminuci�n del valor de los bienes como resultado de una manipulaci�n distinta a la necesaria para establecer la naturaleza, las caracter�sticas y el funcionamiento de los bienes.

Excepciones al derecho de desistimiento

El derecho de desistimiento no se aplica a lo siguiente:

La entrega de peri�dicos, diarios o revistas, con la excepci�n de los contratos de suscripci�n; y
El suministro de contenido digital que no se proporcione en un soporte tangible (por ejemplo, en un CD o DVD) si, al hacer el pedido, acept� que pod�amos empezar a entregarlo y que no podr�a desistir una vez iniciada la entrega.

Condiciones de env�o

We ship everything within 48 hours, and all our orders are shipped via UPS Mail Innovations. Please let us know if you have any questions or concerns. Customer satisfaction is our top priority.

Tarifas de env�o en Estados Unidos de America

Tarifas de env�o en Estados Unidos de America
Cantidad del pedido	De 5 a 14 d�as h�biles	De 3 a 6 d�as h�biles
Primer art�culo	EUR 3.50	EUR 6.12

Los plazos de entrega los establecen los vendedores y var�an seg�n el transportista y la ubicaci�n. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relaci�n con cargos adicionales para cubrir cualquier aumento en los costes de env�o de los art�culos.