The 1st edition of this guide sold over 15,000 copies since it's publication in 2004 and is now the pocket guide of choice for Six Sigma practitioners worldwide. This long awaited 2nd edition contains a range of new tools and techniques including Lean material and Improve tools. In addition, it has been updated for Minitab 15 (whilst still compatible with versions 13 and 14). Cutting through Six Sigma's strange terminology and consultancy speak, this guide delivers Six Sigma in a down to earth, logical and user friendly format.

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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.

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Better World Books (BWB) values your satisfaction and offers you returns within thirty (30) days after the estimated delivery date on most items. All returned items must be in the original condition; used items should include the SKU sticker located on the spine or back of the product.

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