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Detalles bibliogr�ficos

T�tulo

IT Service Management: An Introduction Based on ITIL

Editor

- -

Fecha de publicaci�n

2005

Idioma

Ingl�s

ISBN 10

9077212280

ISBN 13

9789077212288

Encuadernaci�n

Paperback

Edici�n

2� Edici�n

Estado

Very Good

Cat�logos de vendedores

Acerca de

Sinopsis

An introduction to IT service management as well as an introduction to the books in the IT infrastructure library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.

Acerca del autor

Jan van Bon, founder of the IT Service Management Forum in the Netherlands, is chief editor of ITSMF publications and currently manages ITSM PORTAL, the only Internet portal on IT Service Management.

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Informaci�n empresarial del vendedor

WRAP Ltd
Unit 4, 119 Loverock Rd, Reading, RG30 1DZ, United Kingdom

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