IT Service Management: A Guide for ITIL� V3 Foundation Exam Candidates

Ernest Brewster,Richard Griffiths,Aidan Lawes,John Sansbury

ISBN 10: 1906124191 ISBN 13: 9781906124199

Editorial: British Computer Society 21/12/2009, 2009

Usado Paperback

Librer�a: Bahamut Media, Reading, Reino Unido Calificaci�n del vendedor: 5 de 5 estrellas

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Descripci�n

Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. N� de ref. del art�culo 6545-9781906124199

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Sinopsis:

ITIL� and IT service management have been practised successfully around the world for more than 20 years. ITIL� is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The objective is to provide guidance for organisations that provide IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL� Licensed Product.

Acerca del autor: Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ISEB examiner. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a Senior ITIL Examiner.

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Detalles bibliogr�ficos

T�tulo: IT Service Management: A Guide for ITIL� V3 ...
Editorial: British Computer Society 21/12/2009
A�o de publicaci�n: 2009
Encuadernaci�n: Paperback
Condici�n: Very Good

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