Service Management for Dummies. Este artículo no está disponible.
Kaufman, Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern
28 valoraciones de Goodreads
Idioma: inglés
Editorial: Wiley & Sons, Incorporated, John, 2009
- Tapa blanda
- Usado
Librería: Better World Books, Mishawaka, IN, Estados Unidos de AmericaBetter World Books
Vendedor de 5 estrellas
Vendedor de IberLibro desde 3 de agosto de 2006
No disponible
Tapa blanda
Condición: Usado - Excelente
EUR 9,41
Descripción del artículo del vendedor
Used book that is in almost brand-new condition. May contain a remainder mark. Better World Books: Buy Books. Do Good.
N° de ref. del artículo 67824194-6
- Título
- Service Management for Dummies
- Autor
- Kaufman, Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern
- Editorial
- Wiley & Sons, Incorporated, John
- Año de publicación
- 2009
- Estado
- Fine
- Encuadernación
- Encuadernación de tapa blanda
- Idioma
- inglés
- ISBN 10
- 0470440589
- ISBN 13
- 9780470440582
- Peso del artículo
- 1,202 libras
- Dimensiones
- N/A
A plain-English guide to managing IT from the customer's perspective
- Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
- Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
- This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
“Sinopsis” puede pertenecer a otra edición de este título.
Acerca del autor
Judith Hurwitz (president and CEO), Robin Bloor (partner and senior consultant), Marcia Kaufman (partner and COO), and Fern Halper (partner and senior data management strategist) are executives at Hurwitz & Associates, strategy consultants specializing in information and service management, cloud computing, and service oriented architecture. The team works with industry leaders on strategy and planning.
“Acerca de” puede pertenecer a otra edición de este título.