Service Design: From Insight to Implementation

Polaine, Andy; L� vlie, Lavrans; Reason, Ben

ISBN 10: 1933820330 ISBN 13: 9781933820330

Editorial: Rosenfeld Media, 2013

Usado Paperback

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Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.95. N� de ref. del art�culo G1933820330I3N00

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Sinopsis:

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

Acerca del autor: The book is a collaboration between Andy Polaine and live|work founders, Ben Reason and Lavrans L�vlie. live|work are regarded as one of pioneers of Service Design as a discipline and one of the leading agencies working in service design and innovation. Their work and writing has been featured in numerous publications and books. Andy Polaine has many years' experience as an interaction designer and lecturer and now researches and teaches Service Design in Switzerland. He has also worked as a design journalist for over a decade.

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T�tulo: Service Design: From Insight to ...
Editorial: Rosenfeld Media
A�o de publicaci�n: 2013
Encuadernaci�n: Paperback
Condici�n: Good
Condici�n de la sobrecubierta: No Jacket

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ISBN 10: 1933820330 ISBN 13: 9781933820330

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Service Design: From Insight to Implementation

Polaine, Andy; L�vlie, Lavrans; Reason, Ben

Publicado por Rosenfeld Media, 2013

ISBN 10: 1933820330 ISBN 13: 9781933820330

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Service Design: From Insight to Implementation

Polaine, Andy,L� vlie, Lavrans,Reason, Ben

Publicado por Rosenfeld Media, 2013

ISBN 10: 1933820330 ISBN 13: 9781933820330

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Reason, Ben,L� vlie, Lavrans,Polaine, Andy

Publicado por Rosenfeld Media, 2013

ISBN 10: 1933820330 ISBN 13: 9781933820330

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Polaine, Andy; L�vlie, Lavrans; Reason, Ben

Publicado por Rosenfeld Media, 2013

ISBN 10: 1933820330 ISBN 13: 9781933820330

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Service Design From Insight to Implementation

Polaine, Andy & Lavrans L�vlie & Ben Reason

Publicado por Rosenfeld Media, 2013

ISBN 10: 1933820330 ISBN 13: 9781933820330

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Service Design: From Insight to Implementation

Polaine, Andy; L�vlie, Lavrans; Reason, Ben

Publicado por Rosenfeld Media, 2013

ISBN 10: 1933820330 ISBN 13: 9781933820330

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