SAP Service and Support

You get what you pay for--and with SAP service and support, you get a lot. Learn exactly what this means for your business: how it can get you started on the right foot, help you to continuously innovate, and save you money in the long run. With clear explanations of the different SAP service and support offerings--including information about support for mobile solutions, cloud solutions, and SAP HANA--this book will show you how to take full advantage of what SAP has to offer.

1. SAP HANA, Cloud, and Mobile SolutionsTake it to the next level. Find out how the service and support offerings for SAP's newest innovations can make your business leaner, faster, and more effective.

2. Innovation and Value CreationMore than just customer service. Learn how the innovation control center and SAP's Build SAP Like a Factory concept can help you actively promote innovation and value creation in your organization.

3. Operational ExcellenceSoar to new heights. With the operations control center and the Run SAP Like a Factory concept, you'll learn what it really means to have improved business processes and a streamlined system landscape.

4. Support Offerings at a GlanceLook no further. Get a complete picture of all of SAP's service and support offerings, from SAP Enterprise Support to SAP ActiveEmbedded to SAP MaxAttention...and more.

5. Design Thinking and Quality ManagementGo from theory to practice. Understand the methods SAP uses for development and improvement of products, and learn how you can apply them to your own projects.

Highlights include:

• SAP software maintenance
• Innovation control center
• Integration Validation
• Build SAP Like a Factory
• Application Lifecycle Management
• Business process analytics
• Operations control center
• Run SAP Like a Factory
• Mission control center
• SAP Landscape Transformation
• SAP ecosystem
• SAP Enterprise Support Academy
• Design thinking
• Quality management