Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises (Advances in Hospitality, Tourism, and the Services Industry (AHTSI)). Este artículo no está disponible.Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises (Advances in Hospitality, Tourism, and the Services Industry (AHTSI))

Tourism destinations are traditionally dominated by small and medium-sized enterprises that provide a wide range of products to tourists such as accommodation, travel services, transportation, recreation and entertainment, and food and beverage services. New knowledge and global risks have emerged, and small and medium-sized tourism enterprises (SMTEs) are now highly vulnerable. Recently, the COVID-19 pandemic has hit the whole world and caused a change in the tourism paradigm. Many SMTEs around the world have been severely affected by the need to completely shut down their activities for months, and expectations for recovery in the medium term are not optimistic. SMTEs do not have the capacity and increased resources-financial, human, operational-of large companies to prepare for crisis contingencies (planning) and respond to the challenges they face. They simply do not have the resources or knowledge for risk analysis and the creation of crisis teams or plans. This is an area of growing importance and concern, both in the public and private sectors, where specific research and more in-depth knowledge are needed. Risk, Crisis, and Disaster Management in Small and Medium-Sized Tourism Enterprises connects research in the field of crisis management with the risks affecting small and medium-sized tourism enterprises. The book presents prevailing research on SME-related planning, response, and recovery during crisis situations, further propelling much-needed literature on these challenges in today’s tourism industry. The chapters cover important topics such as terrorism threats, disaster management, resilient strategies, pandemic management, and risk analysis. The target audience of this book will be composed of professionals working in the tourism and hospitality industries, restaurateurs, travel agencies, hotel executives, directors, managers, crisis and risk planners, policymakers, government officials, researchers, and academicians who are interested in the threats to tourism businesses and how small and medium-sized enterprises can manage and navigate these risks.

Diego R. Toubes is a PhD in Economic and Business Sciences. He is an Associate professor of Strategic Management in the Faculty of Administration and Tourism of Ourense, at the University de Vigo (Spain). He is a member of the research group Emitur of the University of Vigo. His research interests include risk management and organizational resilience. He has published academic papers and collaborations in the fields of entrepreneurship, risk perception and crisis communication in tourism.

Noelia Araújo Vila is PhD in Tourism Management and Planning (2013) and Bachelor in Business Administration and Management (2006). Since 2007 she collaborates in the coordination tasks of the University Master in Tourism Management and Planning. She teaches as professor in the Departments of Business Organization and Marketing and Financial Economics and Accounting (University of Vigo).