Author Stephen B. Knouse does not consider reward and recognition to be a static set of principles, but rather a continually evolving process. This process diversifies into new areas, such as motivation, leadership, group dynamics, and other areas of behavior. In this way, TQM can be responsive to both its internal and external customers. Knouse also explains how to integrate the characteristics of the reward and recognition process with TQM.
TQM emphasizes important psychological concepts, such as cultural change, leadership, and teamwork. However, very little has been written about the psychological theory behind these concepts. This book provides psychological frameworks for understanding the reward and recognition process. As a result, the idea of motivation and its importance to reward and recognition becomes clearer.
Employee motivation within any organization must also be managed carefully in order to achieve optimal effectiveness. Various motivation principles used within the TQM organization are detailed to provide a thorough understanding of these key practices. Motivational theories are illustrated and explained in basic terms, so the importance of these critical issues shows why reward and recognition will work in a quality environment.
Many organizational examples of reward and recognition within the manufacturing, service, public, and international sectors are also presented to further demonstrate the motivational techniques as they relate to what other successful TQM organizations are doing. Companies share effective reward and recognition techniques.
Effective performance evaluation is behind any reward and recognition program. A performance evaluation system for TQM requires that performance criteria be established that support the quality and customer orientation of the organization. This book shows how to create and maintain those criteria. It also presents some of the unique pitfalls of performance evaluations and offers specific and successful ways to avoid them. Each chapter includes techniques for improving the reward and recognition process.
Workforce diversity is an important issue in today's organizational environment. Diversity relates to a variety of characteristics, such as mutual respect, acceptance, and teamwork Knouse identifies and discusses these and many other important emerging issues. He suggests new directions that can link reward and recognition to the role of charismatic leadership, competition, and prestigious quality awards. These will all have an impact on the workforce and TQM in the future.

Acerca del autor

Stephen B. Knouse is the Alvin and Patricia Smith Professor of Management at the University of Southwestern Louisiana.

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Descripci�n de la librer�a

Archives Books, Inc. is an independent, family-run bookstore based in Edmond, Oklahoma, established in 1989. With more than three decades in the trade, we have built a large and continually evolving inventory of used, out-of-print, and collectible books available to readers and collectors worldwide. Our stock ranges from everyday reading copies to more specialized material, with particular depth in religious works, Western Americana, classic literature, and select first editions and leather-bound sets. Much of our inventory is acquired through private libraries and long-established sources within the book trade. In addition to our online presence, we operate a retail location at 1914 E. 2nd Street in Edmond, where we actively buy and sell books Monday through Saturday. Our inventory is updated regularly, and we take care to provide clear descriptions and secure packaging for every order. We have been active on AbeBooks since 1997 and are recognized as a Heritage Bookseller, reflecting our long-standing presence in the online used book market. We remain committed to offering a wide and dependable selection of used books, backed by decades of experience and a straightforward approach to the trade.

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Archives Books, Inc.
1914 E 2nd Street, Edmond, OK, 73034, U.S.A.

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Condiciones de venta

Customer Satisfaction guaranteed! All orders ship within 24-48 hours. Your total satisfaction is our goal. If you are unhappy with your purchase for any reason, simply email us with a brief explanation of your problem and we will get back with you within 24 hours, Monday thru Friday with a resolution. We are closed on the weekends, therefore, if contacting on Sat. or Sun., please allow 48 hours for response. We can be contacted at archivesbooks@sbcglobal.net.

Archives Books inc.
1914 E. 2nd Stre...

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Tarifas de env�o en Estados Unidos de America

Tarifas de env�o en Estados Unidos de America
Cantidad del pedido	De 5 a 14 d�as h�biles	De 3 a 5 d�as h�biles
Primer art�culo	EUR 5.59	EUR 10.28

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