Retail Work (Critical Perspectives on Work and Employment, 14)

General Terms and Conditions of Business and Delivery

1. general - scope of application
2. conclusion of contract
3. reservation of title
4. remuneration and shipping costs
5. transfer of risk
   6 Warranty
6. limitations of liability and exemption from liability
7. data protection
8. costs of return shipment
9. final provisions

1 General - Scope of application

1.1 The following General Terms and Conditions apply to all business relationships between us and our customers. The version valid at the time the contract is concluded shall apply.

1.2 Consumers within the meaning of the Terms and Conditions are natural persons with whom we enter into a business relationship without a commercial or independent professional activity being attributable to them. Entrepreneurs within the meaning of the Terms and Conditions are natural or legal persons or partnerships with legal capacity with whom we enter into business relations and who act in the exercise of a commercial or independent professional activity. Customers within the meaning of these Terms and Conditions are both consumers and entrepreneurs.

1.3 Deviating, conflicting or supplementary General Terms and Conditions shall not become part of the contract, even if we are aware of them, unless their validity is expressly agreed to in writing.

2 Conclusion of contract

2.1 Our offers are non-binding and are subject to the condition that the product is still in stock or available from us.

2.2 By placing an order, the customer makes a binding contractual offer. We will confirm receipt of the customer's order. The confirmation of receipt does not constitute a binding acceptance of the order. The confirmation of receipt may be combined with the declaration of acceptance.

3 Retention of title

3.1 In the case of consumers, we reserve title to the goods until the purchase price has been paid in full. In the case of entrepreneurs, we reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full.

3.2 We are entitled to withdraw from the contract and demand the return of the goods if the customer acts in breach of contract, in particular in the event of default in payment or breach of an obligation under clauses 2 and 3 of this provision.

3.3 The entrepreneur is authorised to resell the goods in the ordinary course of business. He hereby assigns to us all claims to the amount of the invoice which accrue to him against a third party as a result of the resale. We accept the assignment. After the assignment, the entrepreneur is authorised to collect the claim. We reserve the right to collect the claim ourselves as soon as the entrepreneur does not properly fulfil his payment obligations and is in default of payment.

4 Remuneration

4.1 The quoted price is binding. The price includes the statutory value added tax.

The customer shall not incur any additional costs when ordering by means of distance communication. The customer can pay the price by cash on delivery, invoice or credit card. We reserve the right to exclude individual payment methods.

4.2The customer shall only have a right of set-off if his counterclaims have been legally established and recognised by us. The customer may only exercise a right of retention if his counterclaim is based on the same contractual relationship.

5 Transfer of risk

5.1 In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the consumer upon delivery of the goods, even in the case of sale by despatch.

5.2 In the case of entrepreneurs, the risk of accidental loss and accidental deterioration of the goods shall pass to the entrepreneur upon delivery of the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment. If the customer is in default of acceptance, this shall be deemed equivalent to handover.

6 Warranty

6.1 Consumers have the choice of whether subsequent fulfilment is to take the form of rectification or replacement delivery. We are entitled to refuse the type of subsequent fulfilment chosen if it is only possible at disproportionate cost and the other type of subsequent fulfilment is without significant disadvantages for the consumer.

In the case of companies, we initially provide warranty for defects in the goods at our discretion by repair or replacement.

6.2 If the subsequent fulfilment fails or is not possible due to the nature of the goods ordered, the customer may, at his discretion, demand a reduction in price or remuneration (reduction), cancellation of the contract (withdrawal) or compensation instead of performance. If the customer chooses compensation for damages instead of performance, the limitations of liability in accordance with § 8, clauses 1 and 2 shall apply. However, the customer shall have no right of cancellation in the event of only minor defects.

6.3 Entrepreneurs must notify us in writing of obvious defects within a period of one week from receipt of the goods; otherwise the assertion of the warranty claim is excluded. Timely despatch shall suffice to meet the deadline. The entrepreneur shall bear the full burden of proof for all claim requirements, in particular for the defect itself, for the time of discovery of the defect and for the timeliness of the notification of defects.

6.4 The warranty period for consumers for used goods is one year from delivery of the goods, for new goods the statutory warranty period applies. The warranty period for entrepreneurs is one year from delivery of the goods. For used goods, the warranty period is one year from delivery of the goods. The one-year warranty period shall not apply if we can be accused of gross negligence or in the event of physical injury or damage to health attributable to us or in the event of loss of life of the customer. Our liability under the Product Liability Act remains unaffected by this.

7 Limitations of liability and exemption from liability

7.1 Except in the event of a breach of material contractual obligations, we shall only be liable if and to the extent that our legal representatives and vicarious agents are guilty of intent or gross negligence. In the absence of intent or gross negligence, our liability shall be limited to the damage that was typically foreseeable at the time the contract was concluded.

7.2 The aforementioned exclusion or limitation of liability shall not apply if and to the extent that we have warranted certain characteristics or given guarantees. Furthermore, they do not apply to damages resulting from injury to life, limb or health or in the case of mandatory statutory provisions.

8 Data protection

8.1 We collect, process and use the personal data of our customers solely for the purpose of the proper fulfilment of the contract.

8.2 We store billing data for a maximum of 6 months after the invoice has been sent. If objections are raised against the payment claims or if these are not settled despite a request for payment, the billing data may be stored until the objection has been finally clarified or the payment claim has been settled. § Section 6 (8) of the German Teleservices Data Protection Act (TDDSG) remains unaffected.

8.3 Personal data shall be processed for us by mediantis AG within the scope of commissioned data management within the meaning of Section 9 BDSG. In this context, mediantis AG merely acts as a technical service provider; we are solely responsible for the data transmitted to us.

8.4 If and to the extent that the storage of personal data is necessary due to existing legal or tax obligations, this data will be blocked for access for purposes other than those justified by law.

1. costs of return shipment

The buyer shall bear the costs of returning the goods.

1. final provisions

10.1 The law of the Federal Republic of Germany shall apply. In the case of consumers who do not conclude the contract for professional or commercial purposes, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply.

10.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract shall be our registered office. The same shall apply if the customer does not have a general place of jurisdiction in Germany or if his place of residence or habitual abode is unknown at the time the action is filed.

10.3 Should individual provisions of the contract with the customer, including these General Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.

Si es un consumidor, puede rescindir el contrato de acuerdo con lo siguiente. Por consumidor se entiende cualquier persona física que actúe con fines ajenos a su actividad comercial, empresarial, oficio o profesión.

Información sobre el derecho de desistimiento

Derecho legal de desistimiento

Tiene derecho a rescindir este contrato en un plazo de 14 días sin dar ningún motivo.

El periodo de desistimiento vencerá a los 14 días desde que usted, o un tercero que no sea el transportista e indicado por usted, adquiera la posesión física del último bien o del último lote o pieza.

Para ejercer el derecho de desistimiento, complete de forma electrónica y envíe una declaración clara en nuestro sitio web, desde "Mis compras" en "Mi cuenta". Le enviaremos sin demora un acuse de recibo de dicho desistimiento a través de un soporte duradero (por ejemplo, por correo electrónico).

Para cumplir con el plazo de desistimiento, basta con que envíe su comunicación relativa al ejercicio del derecho de desistimiento antes de que venza el periodo de desistimiento.

Efectos del desistimiento

Si rescinde este contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (excepto los gastos adicionales que surjan si elige un tipo de envío que no sea el tipo de envío estándar más económico que ofrecemos).

Podemos hacer una deducción del reembolso por la pérdida de valor de cualquier bien suministrado, si la pérdida es el resultado de una manipulación innecesaria por su parte.

Efectuaremos el reembolso sin demoras indebidas y, a más tardar, 14 días después de que se nos informe de su decisión de rescindir este contrato.

Efectuaremos el reembolso utilizando el mismo medio de pago que utilizó para la transacción inicial, a menos que haya acordado expresamente lo contrario; en cualquier caso, no incurrirá en ningún cargo como resultado de dicho reembolso.

Podremos retener el reembolso hasta que hayamos recibido los bienes o hasta que nos haya presentado una prueba de que los ha devuelto, lo que ocurra primero.

Deberá devolver los bienes o entregarlos a BuchZeichen-Versandhandel, Freiburg, Germany, sin demoras indebidas y, en cualquier caso, en un plazo máximo de 14 días a partir del día en que nos comunique su desistimiento del presente contrato. El plazo se cumple si devuelve la mercancía antes de que venza el periodo de 14 días. Tendrá que asumir los gastos directos de devolución de los bienes. Usted solo es responsable de la disminución del valor de los bienes como resultado de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.

Excepciones al derecho de desistimiento

El derecho de desistimiento no se aplica a lo siguiente:

1. La entrega de periódicos, diarios o revistas, con la excepción de los contratos de suscripción; y
2. El suministro de contenido digital que no se proporcione en un soporte tangible (por ejemplo, en un CD o DVD) si, al hacer el pedido, aceptó que podíamos empezar a entregarlo y que no podría desistir una vez iniciada la entrega.

El envío se efectúa inmediatamente después de la recepción del pago por paquetería Maxibrief, Prio o DHL, a nivel nacional e internacional.
Realizamos envíos exclusivamente con Deutsche Post o DHL.

8 Protección de datos

8.1 Recogemos, procesamos y utilizamos los datos personales de nuestros clientes exclusivamente para el correcto cumplimiento del contrato.

8.2 Almacenamos los datos de facturación durante un máximo de 6 meses tras el envío de la factura. Si se presentan objeciones contra las reclamaciones de pago o si éstas no se liquidan a pesar de una solicitud de pago, los datos de facturación podrán almacenarse hasta que se haya aclarado definitivamente la objeción o se haya liquidado la reclamación de pago. El § 6 (8) de la Ley alemana de protección de datos de teleservicios (TDDSG) no se verá afectado.

8.3 Los datos personales serán procesados para nosotros por mediantis AG en el ámbito de la gestión de datos encargada en el sentido del artículo 9 de la BDSG. En este contexto, mediantis AG actúa únicamente como proveedor de servicios técnicos; nosotros somos los únicos responsables de los datos que se nos transmiten.

8.4 Si y en la medida en que el almacenamiento de datos personales sea necesario debido a obligaciones legales o fiscales existentes, se bloqueará el acceso a estos datos para fines distintos de los justificados por ley.