Quantitative Models for Performance Evaluation and Benchmarking

Idioma: inglés

Editorial: Springer, Palgrave Macmillan Mai 2017, 2017

3319374389 / 9783319374383

Serie: Libro 203 de 323 - International Series in Operations Research & Management Science

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This item is printed on demand - Print on Demand Titel. Neuware -The author is one of the prominent researchers in the field of Data Envelopment Analysis (DEA), a powerful data analysis tool that can be used in performance evaluation and benchmarking. This book is based upon the author¿s years of research and teaching experiences.It is difficult to evaluate an organization¿s performance when multiple performance metrics are present. The difficulties are further enhanced when the relationships among the performance metrics are complex and involve unknown tradeoffs. This book introduces Data Envelopment Analysis (DEA) as a multiple-measure performance evaluation and benchmarking tool. The focus of performance evaluation and benchmarking is shifted from characterizing performance in terms of single measures to evaluating performance as a multidimensional systems perspective.Conventional and new DEA approaches are presented and discussed using Excel spreadsheets ¿ one of the most effective ways to analyze and evaluate decision alternatives. The user can easily develop and customize new DEA models based upon these spreadsheets.DEA models and approaches are presented to deal with performance evaluation problems in a variety of contexts. For example, a context-dependent DEA measures the relative attractiveness of similar operations/processes/products. Sensitivity analysis techniques can be easily applied, and used to identify critical performance measures. Two-stage network efficiency models can be utilized to study performance of supply chain. DEA benchmarking models extend DEA¿s ability in performance evaluation. Various cross efficiency approaches are presented to provide peer evaluation scores.This book also provides an easy-to-use DEA software ¿ DEAFrontier. This DEAFrontier is an Add-In for Microsoft® Excel and provides a custom menu of DEA approaches. This version of DEAFrontier is for use with Excel 97-2013 under Windows and can solve up to 50 DMUs, subject tothe capacity of Excel Solver. It is an extremely powerful tool that can assist decision-makers in benchmarking and analyzing complex operational performance issues in manufacturing organizations as well as evaluating processes in banking, retail, franchising, health care, public services and many other industries.Springer-Verlag KG, Sachsenplatz 4-6, 1201 Wien 432 pp. Englisch.

N° de ref. del artículo 9783319374383

Título
Quantitative Models for Performance Evaluation and Benchmarking
Autor
Joe Zhu
Editorial
Springer, Palgrave Macmillan Mai 2017
Año de publicación
2017
Estado
Neu
Encuadernación
Taschenbuch
Idioma
inglés
ISBN 10
3319374389
ISBN 13
9783319374383
Peso del artículo
651 gramos
Dimensiones
235x155x24 mm
Serie
Libro 203 de 323: International Series in Operations Research & Management Science

buchversandmimpf2000

Emtmannsberg, BAYE, Alemania

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