Quality Is Personal : A Foundation for Total Quality Management. Este artículo no está disponible.
Roberts, Harry V.; Sergesketter, Bernard F.
17 valoraciones de Goodreads
Idioma: inglés
Editorial: Free Press, 1993
- Tapa blanda
- Usado
Librería: GreatBookPricesUK, Woodford Green, Reino UnidoGreatBookPricesUK
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- Título
- Quality Is Personal : A Foundation for Total Quality Management
- Autor
- Roberts, Harry V.; Sergesketter, Bernard F.
- Editorial
- Free Press
- Año de publicación
- 1993
- Estado
- good
- Encuadernación
- Encuadernación de tapa blanda
- Idioma
- inglés
- ISBN 10
- 0029266254
- ISBN 13
- 9780029266250
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
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Acerca del autor
Harry V. Roberts is the Sigmund E. Edelstone Professor of Statistics and Quality Management in the Graduate School of Business at the University of Chicago. He is the author or coauthor of more than 10 books and 60 articles on subjects related to statistics and Total Quality Management.
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