Ships quickly. Almost very good. Mild shelf/reading wear. FORMER COLLEGE LIBRARY Orphans Treasure Box sells books to raise money for orphans and vulnerable kids.

N� de ref. del art�culo NC-09212022-TDD023

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Detalles bibliogr�ficos

T�tulo: Quality Management for Organizational Excellence: Introduction to Total Quality
Editor: Pearson College Div
Fecha de publicaci�n: 2008
Idioma: Ingl�s
ISBN 10: 0135019672
ISBN 13: 9780135019672
Encuadernaci�n: Hardcover
Edici�n: 6th.
Estado: Good
Peso: 53 onzas

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Sinopsis

This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books ― helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.

Rese�a del editor

This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books - helping professionals understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma. Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management.

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Descripci�n de la librer�a

We are Orphans Treasure Box Books, a 501(c)3 non-profit book store that turns donated books into resources for orphans and vulnerable kids. We support adoption assistance for older and special needs kids. We support orphanages and orphan initiatives around the world, as well as vulnerable children in the Central Illinois area. We also set aside jobs in our business for homeless single parents.

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Informaci�n empresarial del vendedor

Orphans Treasure Box
826 Pioneer St, Champaign, IL, 61820, U.S.A.

Condiciones de venta y env�o

Condiciones de venta

At Orphans Treasure Box we guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days. You may contact us at ann@orphanst...

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Condiciones de env�o

Orders usually ship within 2-3 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Tarifas de env�o de Estados Unidos de America a Espa�a

Tarifas de env�o de Estados Unidos de America a Espa�a
Cantidad del pedido	De 25 a 45 d�as h�biles	De 8 a 14 d�as h�biles
Primer art�culo	EUR 20.33	EUR 38.09

Los plazos de entrega los establecen los vendedores y var�an seg�n el transportista y la ubicaci�n. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relaci�n con cargos adicionales para cubrir cualquier aumento en los costes de env�o de los art�culos.