Quality Management: Introduction to Total Quality Management for Production, Processing, and Services

Descripción:

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de ref. del artículo 00070731676

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Sinopsis:

Reseña del editor: For courses in Quality Management, Total Quality Management, Quality Engineering, Quality Technology, and Process Improvement. Appropriate for both management and technology students, Quality Management, Fifth Edition is a comprehensive text that helps readers learn how businesses can achieve consistent peak performance, continual improvement, and maximum competitiveness. Topics cover all aspects of total quality management such as training, ethics, JIT, SPC, benchmarking, QFP, and Six Sigma. Sophisticated coverage makes this text ideal for college level courses and cases and activities bring real-world application to chapter concepts. This new edition features many up-dates such as: more coverage of international quality management practices, a new section on competitive strategy, increased coverage of corporate social responsibility, a new section on emerging issues in supply-chain management, and new sections on customer satisfaction and retention.