The Qualco Story L A Study in the Progression of a Metalforming Company's Development of a Quality System Based on The Malcolm Baldrige National Quality Award Criteria

"Our story covers the development of a quality management system in a small, family-owned metal stamping plant serving the automobile industry. While facts are disguised, the story is very much based on the true experience of the Committee members. The story begins with a crisis, and goes through four years of development and growth, using the Baldrige as the framework for implementation. Failures as well as successes are discussed as the company, Qualco, moves through learning just who their customers are and what their customers expect; clarifying roles and responsibilities; and redesigning systems, structures, and processes." This book has 190 pages. N° de ref. de la librería 046461

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Título: The Qualco Story L A Study in the ...

Editorial: Precision Metalforming Association, Richmond Heights, OH

Año de publicación: 1995

Encuadernación: Trade Paperback

Condición del libro:Fine

Edición: Not Given