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The Qualco Story L A Study in the Progression of a Metalforming Company's Development of a Quality System Based on The Malcolm Baldrige National Quality Award Criteria

Dudziak, James, Gordon Hay, Debora Humphreys, James Maltbie, and Bert Scali

Editorial: Precision Metalforming Association, Richmond Heights, OH, 1995
Condición: Fine Encuadernación de tapa blanda
Librería: Glued To The Tube Books (Minneapolis, MN, Estados Unidos de America)

Librería en AbeBooks desde: 13 de noviembre de 2002

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"Our story covers the development of a quality management system in a small, family-owned metal stamping plant serving the automobile industry. While facts are disguised, the story is very much based on the true experience of the Committee members. The story begins with a crisis, and goes through four years of development and growth, using the Baldrige as the framework for implementation. Failures as well as successes are discussed as the company, Qualco, moves through learning just who their customers are and what their customers expect; clarifying roles and responsibilities; and redesigning systems, structures, and processes." This book has 190 pages. N° de ref. de la librería 046461

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Detalles bibliográficos

Título: The Qualco Story L A Study in the ...

Editorial: Precision Metalforming Association, Richmond Heights, OH

Año de publicación: 1995

Encuadernación: Trade Paperback

Condición del libro:Fine

Edición: Not Given

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