The Qualco Story L A Study in the Progression of a Metalforming Company's Development of a Quality System Based on The Malcolm Baldrige National Quality Award Criteria

Descripción

"Our story covers the development of a quality management system in a small, family-owned metal stamping plant serving the automobile industry. While facts are disguised, the story is very much based on the true experience of the Committee members. The story begins with a crisis, and goes through four years of development and growth, using the Baldrige as the framework for implementation. Failures as well as successes are discussed as the company, Qualco, moves through learning just who their customers are and what their customers expect; clarifying roles and responsibilities; and redesigning systems, structures, and processes." This book has 190 pages.

N° de ref. del artículo 046461

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Detalles bibliográficos

Título

The Qualco Story L A Study in the Progression of a Metalforming Company's Development of a Quality System Based on The Malcolm Baldrige National Quality Award Criteria

Editor

Precision Metalforming Association, Richmond Heights, OH

Fecha de publicación

1995

Encuadernación

Trade Paperback

Edición

Not Given

Estado

Fine

Catálogos de vendedores

• Management
• Business