T�tulo: The Qfd Book: The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment
Editor: Amacom Books
Fecha de publicaci�n: 1993
Idioma: Ingl�s
ISBN 10: 081445139X
ISBN 13: 9780814451397
Encuadernaci�n: Hardcover
Estado: Very Good
Estado de la sobrecubierta: No Jacket

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Sinopsis

By really looking at customer needs - then designing across corporate functions - Japanese manufacturers have not only reduced pre-launch time and after-launch tinkering, but also increased customer satisfaction. Now, Quality Function Deployment (QFD) is within the reach of worldwide companies - as this book introduces this dynamic method of improving business performance. The book shows managers and organizations how to tap QFD's powerful problem-solving and decision analysis capabilities, and apply them to every-day business issues. Readers learn how to: use teams to identify and solve problems; compress the time needed to solve problems and introduce new products; capture customers' true perception and convert them into meaningful data; and define quality in terms of customer's needs and wants.

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