Process Think: Winning Perspectives for Business Change in the Information Age

Varun Grover is a professor of Information Systems in the Darla Moore School of Business at the University of South Carolina and a Business Partnership Foundation Fellow. He holds a B. Tech in Electrical Engineering from the Indian Institute of Technology, New Delhi, an MBA from SIUC, and a Ph.D. degree in MIS from the University of Pittsburgh. Dr. Grover has published extensively in the information systems field, with over 50 publications in refereed journals. His current areas of interest are business reengineering, strategic information systems, telecommunications and inter-organizational systems, and organizational impacts of information technologies. Dr. Grover is the recipient of the Outstanding Achievement Award from the Decision Science Institute and is on the Editorial Review Board of many significant journals. William Kettinger is a professor at the University of South Carolina. He has over 15 years of international consulting experience with such companies as IBM, NCR, Phillips, AT&T and numerous governmental organizations. He has been the principal investigator o several million dollars worth of research grants and contracts. His current research focuses on business process management, IS quality, strategic intelligence marketing and customer-based IT, and electronic commerce. He has published extensively in such academic journals as MIS Quarterly, Decision Sciences, JMIS, Public Administrative Review, JSIS, and Information and Management. He received his Ph.D. and an M.S. in Information Systems from the University of South Carolina and an M.P.A. from the University of Massachusetts at Amherst.