Modern scientific research has demonstrated that groups are likely to solve problems more effectively than individuals. As most of us knew already, two heads (or more) are better than one. In organizations it makes sense to harness the power of the group both to deal with problems already identified and to generate ideas for enhancing effectiveness by reducing costs, increasing productivity and the like. In this revised and updated edition, Mike Robson first introduces the concepts and methods involved. Then, after setting out the advantages of the group approach, he examines in detail each of the eight key problem-solving techniques. The final part of the book explains how to present proposed solutions, how to evaluate results and how to ensure that the group process runs smoothly. With its practical tone and visuals, this text is designed for managers and trainers looking for ways of improving their organization and their department's performance.

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In 2002, World of Books Group was founded on an ethos to do good, protect the planet and support charities by enabling more goods to be reused. Since then, we've grown into to a global company pioneering the circular economy. Today, we drive the circular economy through three re-commerce brands: - Wob: Through Wob, we sell. We provide affordable, preloved books and media to customers all over the world. A book leaves our collection of over seven million titles and begins a new chapter every two seconds, enabling more goods to be reused. - Ziffit: Through Ziffit, we buy. We give people around the world the opportunity to contribute to the circular economy, earn money and protect the planet, by trading their unwanted books and media. - Shopiago: Through Shopiago, we help others. By sharing the technology that has grown World of Books Group into the business it is today, we?re helping charities increase revenue and reduce waste through re-commerce.

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