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Detalles bibliogr�ficos

T�tulo: Presenting Service and NRAEF Workbook ...

Editorial: John Wiley & Sons

A�o de publicaci�n: 1996

Encuadernaci�n: paperback

Condici�n: New

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Sinopsis:

Book by Kotschevar Lendal H Luciani Valentino

Rese�a del editor:

Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional attitude are the ingredients needed to harvest those rewards. This comprehensive book educates servers, supervisors, and managers in the techniques and demeanor of professional service.

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