T�tulo: Predictive Dialing Fundamentals : An Overview of Predictive Dialing Technologies, Their Applications and Usage Today, With a Predominant Emphasis on Outbound Call Management
Editor: CRC Press
Fecha de publicaci�n: 1996
Idioma: Ingl�s
ISBN 10: 0936648805
ISBN 13: 9780936648804
Encuadernaci�n: Encuadernaci�n de tapa blanda
Estado: As New

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Sinopsis

Who should read this book? This is a must read if you’re a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you’re in the midst of implementing a predictive dialer,

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Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

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